Customer Service Representative

Pratt Industries, Inc.; Beloit (WI); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Paid Holidays from DAY 1

Health Insurance & Wellness within 1 M

401(k) with match

Paid vacation days

Tuition reimbursement and parental-lea

Job summary

Pratt Industries, Inc. in Beloit, WI is seeking a Customer Service Representative to handle orders, inquiries, and follow-ups. You will liaise with customers and sales teams to ensure timely processing and satisfaction.

The role requires strong communication, organizational skills, and prior customer service in a manufacturing setting. Office software proficiency and a proactive service mindset are essential.

Qualifications

• High school diploma or GED is required.
• Proficiency in Microsoft Office Suite.
• Exceptional organizational and time-management abilities.
• Strong verbal and written communication skills.
• Prior customer service experience, preferably in a manufacturing or warehouse environment.

Responsibilities

• Take customer orders either directly from customers or sales representatives.
• Place orders on timely basis for purchases of materials and supplies to be used in production.
• Process billing, new items, and purchase orders.
• Handle customer complaints and questions, and follow-up with appropriate internal/external personnel as required.
• Forward confirmations – Order Acknowledgements, ASN, and COA’s.
• Coordinate accounting credits.
• Record and distribute customer order changes.
• Assist sales personnel as needed on customer accounts, and assist in generating supplemental sales.
• Track warehouse items to ensure availability and that agreed upon minimum/maximum levels are followed. Analyze monthly usages and re-stocking per customer.
• Additional duties as assigned by management.

Skills

Customer service experience

Organizational skills

Time management

Verbal and written communication

Manufacturing/warehouse experience

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Join Our Team at Pratt (Beloit Corrugating), LLC!

Pratt Perks:

• Paid Holidays from DAY 1
• Health Insurance and Wellness Program within 1 Month of hire
• 3 Months: 401(k) with match
• 6 Months: Paid vacation Days
• 12 months: Full tuition reimbursement and PAID childbearing/parenting leave

What our Customer Service Representatives do:

A Customer Service Representative (CSR) is responsible for taking and processing customer orders, addressing all customer inquiries and complaints, and making sure that the customer is always satisfied. The CSR is well organized, detail-oriented, and able to jump from one task to another.

DUTIES AND RESPONSIBILITIES:

• Take customer orders either directly from customers or sales representatives
• Place orders on timely basis for purchases of materials and supplies to be used in production
• Process billing, new items, and purchase orders
• Handle customer complaints and questions, and follow-up with appropriate internal/external personnel as required
• Forward confirmations – Order Acknowledgements, ASN, and COA’s
• Coordinate accounting credits
• Record and distribute customer order changes
• Assist sales personnel as needed on customer accounts, and assist in generating supplemental sales
• Track warehouse items to ensure availability and that agreed upon minimum/maximum levels are followed. Analyze monthly usages and re-stocking per customer
• Additional duties as assigned by management

Qualifications and Skills:

• High school diploma or GED
• Proficiency in office software (Microsoft Office Suite)
• Exceptional organizational and time-management abilities
• Strong verbal and written communication skills
• Prior customer service experience, preferably in a manufacturing or warehouse environment

LANGUAGE SKILLS: Excellent communication skills. Ability to read and interpret documents such as sales reports, operating instructions, and training and procedure manuals. Ability to write routine reports and correspondence.

MATHEMATICAL SKILLS: Ability toadd, subtract, multiply, divide into all units of measure.Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.

REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram (graphic) form. Ability to solve a variety of problems and deal with a variety of situations where only limited information or standardization exists.

PHYSICAL DEMANDS: The employee is regularly required to stand, walk, talk, hear and sit, as well as use hands and fingers for computer and phone work. Vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT: Most work takes place in an office environment in a cubicle. However, while performing the duties of this job, the employee may occasionally be exposed to wet and/or humid conditions and moving mechanical parts. While the noise level in the office is normal for an office environment, the plant environment is usually loud.

Additional Information

Pratt is America's 5th largest corrugated packaging company and the world's largest, privately-held 100% recycled paper and packaging company, with more than 10,000 highly-skilled, green-collar employees dedicated to the environment and sustainability.

EEOC Statement

Pratt Industries provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

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