Customer Service Specialist

Central Mutual Insurance Company; Van Wert (OH); On-site; USD 26,000 - 33,000; Full time

Job summary

Central Insurance is seeking a Customer Service Specialist to assist policyholders and agents with billing and policy questions, delivering solutions and friendly support.

The role emphasizes integrity, relationships, and service excellence, with a flexible schedule and opportunities to grow within a stable, family-owned insurer.

Qualifications

• 1 year of customer service experience.
• Flexible schedule 9:30am–6:00pm EST Mon-Fri.
• Spanish language skills preferred.
• Strong customer handling and problem-solving focus.

Responsibilities

• Handle a high volume of incoming calls and emails from policyholders, agents, and internal customers.
• Research and respond to customer inquiries with initiative and judgment.
• Proactively provide solutions and options to customer needs.
• Apply knowledge of the billing system and related systems.
• Process electronic premium payments from customers.
• Handle billing transactions including revisions, reinstatements, payment plans, and changes.

Skills

Customer service experience

Bilingual Spanish

Conflict resolution

Problem solving

Strong customer communication

Tools

Microsoft Office

Job description

About the Company

Central Insurance has been family owned and operating since 1876, and we’re just getting started. We’re a property and casualty insurance group that believes great work starts with Integrity, thrives on strong Relationships, and never settles for less than Excellence. With over $2B in assets and an A (Excellent) A.M. Best rating, we offer stability, opportunity, and a team you’ll actually enjoy being part of. We make a difference for our policyholders by providing excellent service and being there in the greatest times of need.

About the Role

We’re a team of employees passionate about delivering best-in‑class customer service and driving innovation in claims management. Integrity, relationships, and excellence are at the heart of everything we do.

Our employees fully utilize their talents and bring their best selves to work. We believe who you are is just as important as what you do!

Be the Voice Behind Exceptional Customer Experiences

At Central Insurance, our customers count on us to make insurance interactions simple, helpful, and meaningful. Our Customer Service team is at the heart of that mission—delivering outstanding support, solving problems, and building trusted relationships every day. As aCustomer Service Specialist,you'll help policyholders and agents navigate billing and policy questions, provide solutions that make a difference, and contribute to a culture focused on service excellence. If you're energized by helping others, solving challenges, and creating positive customer experiences, we'd love to have you join our team.

What we are looking for

• 1 year experience in customer service
• Work with a flexible, rotating schedule between 9:30am – 6:00pm EST Monday through Friday
• Knowledge of Microsoft product suite- preferred
• Bilingual (Spanish)- preferred
• Exceptionally strong customer handling, conflict resolution, and problem-solvingskills; focus on quality of customer experience- preferred

What you’ll do

• Services a high volume of incoming callsand emails from policyholders, agents, and internal customers
• Exercises initiative and judgment while researching and responding to customer inquiries
• Proactively provides solutions and options to customer needs
• Applies knowledge of the billing system and other applicable systems
• Processes electronic premium payments from customers
• Handles a variety of billing related transactions including billing revisions, reinstatements, payment plan, billing method, and due day changes
• Acquires, maintains and applies basic understanding of Personal Lines and Commercial Lines insurance
• Works within many supporting systems to fully service incoming requests
• Handles a variety of policy related transactions and other customer service-related tasks
• Soft-sells various electronic options to customers

Hiring Range

$19/hour–$24/hour represents typical starting salaries and is a portion of the full pay range for the role.

Starting pay is determined based on several factors, including relevant experience, education, skills, and certifications. The full pay range is broader and is designed to provide employees with meaningful opportunities for salary growth as they develop their skills, increase proficiency, and advance in the role.

Total Rewards

Central establishes base pay based on several factors including labor market data and an evaluation of candidate qualifications relative to role requirements. Base pay is one component of a comprehensive total rewards package designed to support employees’ financial, health, career, and retirement objectives.

Central provides extensive health and wellness benefits to promote flexibility, work-life balance, generous paid leave, and long-term financial security.

For more information, see Central Insurance Benefits.