Customer Service Specialist

Encore Talent Solutions; Westerville (OH); Presencial; USD 32.000 - 42.000; Tempo integral

Resumo da vaga

Encore Talent Solutions in Westerville, OH is seeking a customer-focused professional to help customers, resolve issues, and deliver exceptional service. You will work across multiple systems with accuracy in a fast-paced environment.

The role emphasizes strong communication, attention to detail, discretion with sensitive information, and the ability to learn new processes quickly while following established procedures.

Qualificações

• High school diploma or equivalent required.
• Experience in customer service, contact center/call center operations, healthcare administration, medical records, claims processing, data entry, or provider relations.
• Strong computer skills with the ability to efficiently navigate multiple applications and systems simultaneously.
• Basic Microsoft Excel skills, including the ability to work from and manage assigned call lists (advanced Excel not required).
• Excellent verbal and written communication skills with a professional, customer-first approach.
• Strong attention to detail and accuracy when documenting customer interactions.
• Ability to quickly learn new processes, adapt to changing priorities, and consistently follow established procedures.
• Proven ability to handle sensitive and confidential information with discretion and professionalism.

Conhecimentos

Customer service

Attention to detail

Communication skills

Multitasking

Discretion

Learn new processes

Data entry

Formação

High school diploma

Ferramentas

Excel basics

Descrição da vaga

We're looking for a customer-focused professional who enjoys helping others, solving problems, and delivering exceptional service. If you're detail-oriented, comfortable working with multiple systems, and thrive in a fast-paced environment, we'd love to hear from you.

What We're Looking For:

• High school diploma or equivalent required
• Experience in customer service, contact center/call center operations, healthcare administration, medical records, claims processing, data entry, or provider relations
• Strong computer skills with the ability to efficiently navigate multiple applications and systems simultaneously
• Basic Microsoft Excel skills, including the ability to work from and manage assigned call lists (advanced Excel not required)
• Excellent verbal and written communication skills with a professional, customer-first approach
• Strong attention to detail and accuracy when documenting customer interactions
• Ability to quickly learn new processes, adapt to changing priorities, and consistently follow established procedures
• Proven ability to handle sensitive and confidential information with discretion and professionalism