Client Service Specialist (46464)

West Des Moines Chamber of Commerce; West Des Moines (IA); Ibrido; USD 42.000 - 56.000; Tempo pieno

Descrizione del lavoro

West Des Moines Chamber of Commerce seeks a Client Service Specialist to deliver exceptional customer, provider, and member support. This hybrid role emphasizes problem-solving, data accuracy, and timely responses to inquiries.

The successful candidate will have 3+ years in customer service or related healthcare/insurance settings, strong communication, and proficiency with Microsoft Office and calendar management. Join a collaborative team improving service delivery.

Competenze

• High school diploma or equivalent.
• 3+ years of customer service experience, healthcare, or related field.
• Strong verbal and written communication and professional interpersonal skills.
• Advanced computer skills including Microsoft Office, Outlook, and calendar management.
• Ability to work independently and collaboratively in a fast-paced environment and handle confidential information.

Mansioni

• Respond to inbound customer inquiries with timely, professional support.
• Assist customers with general questions, troubleshooting, scheduling, and administrative requests.
• Perform outbound outreach to providers and members as needed.
• Maintain accurate records and complete data entry within established timelines.
• Prepare and distribute correspondence per company procedures and contracts.
• Listen to customer concerns, analyze situations, provide solutions, and ensure satisfaction.
• Collaborate with team members and leadership to support SLAs and process improvements.

Conoscenze

Customer service

Leadership

Communication

Problem-solving

Organizational skills

Multitasking

Bilingual

Team collaboration

Formazione

High school diploma or equivalent

Strumenti

Microsoft Office

Outlook

Calendar management

Descrizione del lavoro

Are you a customer-focused professional who thrives in a fast-paced environment? We are seeking a Client Service Specialist to provide exceptional support to customers, providers, and members while ensuring a positive service experience. This is an excellent opportunity for individuals with customer service, healthcare, insurance, or call center experience who enjoy problem-solving and helping others. If you're looking to join a supportive team and make a meaningful impact through exceptional client service, we'd love to hear from you.

Work Model:

Hybrid

What You Will Do:

• Respond to inbound customer inquiries and provide timely, professional support
• Assist customers with general questions, troubleshooting, scheduling and rescheduling assessments, and administrative requests
• Perform outbound outreach to providers and members as needed
• Maintain accurate records and complete data entry within established timelines
• Prepare and distribute correspondence in accordance with company procedures and contract requirements
• Listen to customer concerns, analyze situations, provide solutions, and ensure customer satisfaction
• Collaborate with team members and leadership to support service level agreements and continuous process improvement

What You Will Need to Be Successful:

• High school diploma or equivalent
• 3+ years of customer service, healthcare, or related experience, with previous leadership, mentoring, or team support experience
• Strong verbal and written communication, customer service, and professional interpersonal skills
• Advanced computer skills, including Microsoft Office, Outlook, and calendar management
• Strong problem-solving and organizational skills with the ability to prioritize, multitask, meet deadlines, and triage issues in a fast-paced environment
• Detail-oriented, dependable, and adaptable with the ability to handle confidential information discreetly and manage multiple priorities accurately and efficiently
• Ability to work independently and collaborate effectively within a team while delivering outstanding customer experiencesPreferred experience in contact or call centers, healthcare, insurance, or managed care, with knowledge of medical terminology, ICD/CPT coding, healthcare processes, and bilingual language skills
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