Customer Service Representative (Call Center)

The Autumn Group; Durham (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

The Autumn Group is seeking a Customer Service Representative for its Durham location. The ideal candidate will possess strong interpersonal abilities, providing support to patients and healthcare providers.

Responsibilities include understanding medical benefits and addressing patient needs effectively. A high school diploma is required, while a bachelor’s degree is preferred. The role requires agility in handling various calls, with a focus on problem-solving and communication during core business hours.

Qualifications

• Minimum of a high school diploma or equivalent required, bachelor's degree preferred.
• Prior customer service experience in a call center highly desired.
• Technical proficiency in a Customer Relationship Management System, preferably Salesforce.com.

Responsibilities

• Provide patient and healthcare provider support through strong interpersonal skills.
• Understand medical benefits to address patient needs.
• Remain agile to address varying call types while communicating effectively.

Skills

Customer service experience

Problem solving

Listening skills

Technical proficiency in Salesforce.com

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Job description

Customer Service Representative (Call Center)

The ideal candidate will demonstrate strong interpersonal skills in providing patient and healthcare provider support, understanding of medical benefits, strong problem solving skills are essential for developing solutions that meet the needs of the work group, business and patient.

Education

We require a minimum of a high school diploma or equivalent, though bachelor’s degrees are preferred.

Qualifications

• Prior customer service experience in a call center environment highly desired
• Technical proficiency in a Customer Relationship Management System, preferably Salesforce.com
• Comfortable working with standard operating procedures with focus on quality
• Strong problem solving skills such as superb listening skills and motivational interviewing
• Ability to remain agile to address varying call types from multiple customer groups while communicating concisely and with credibility
• Ability to work a shift during core business hours between 8:30am – 8:00pm with extended hours to 10:00pm
• Successful completion of paid training without interruption is a must

All your information will be kept confidential according to EEO guidelines.