Customer Service Specialist

Staffmark Group; Village of Dansville (NY); In loco; USD 44.574 - 46.030; Tempo pieno

Vantaggi offerti da questo lavoro

Health + Welfare stipend

Direct Hire position

Benefits discussed at offer

Descrizione del lavoro

Staffmark Group in Geneseo, NY is seeking an Account Resolution Representative for an in-office, direct-hire role. You will contact debtors regarding delinquent accounts, discuss repayment options, and maintain accurate documentation.

The pay starts at $17.20 per hour with an additional health and welfare stipend of $4.23–$4.93 per hour. Training runs Monday–Thursday 8:00 AM–5:00 PM and Friday 8:00 AM–4:30 PM; post-training schedule allows evening shifts through 9:00 PM on weekdays.

Competenze

• High school diploma or GED.
• Minimum 1 year of collections experience.
• Strong communication, reading, and typing skills.
• Familiarity with modern office practices and computer systems.
• Excellent attention to detail and organizational skills.
• Ability to follow detailed procedures and work independently.
• Must be within commuting distance of Geneseo, NY.

Mansioni

• Contact debtors regarding delinquent accounts and available repayment options.
• Make inbound and outbound collection calls with professionalism and accuracy.
• Conduct skip-tracing to locate updated contact or employment information.
• Negotiate payment arrangements or elevate complex cases as needed.
• Document all interactions thoroughly and follow scripts verbatim.
• Verify account details for special cases, including disability or bankruptcy.
• Ensure compliance with federal/state regulations and organizational policies.
• Perform additional duties as assigned.

Conoscenze

Strong communication

Typing

Attention to detail

Organizational skills

Follow procedures

Work independently

Reading

Formazione

High school diploma or GED

Strumenti

Office software

Computer systems

Descrizione del lavoro

Account Resolution Representative (Direct Hire, In Office)

Location: Geneseo, NY

Pay Rate: $17.20 per hour + $4.23 - $4.93 per hour for health and welfare stipend. Base pay range reflects what we reasonably expect to offer for this role.

Training Schedule:

• Monday-Thursday: 8:00 AM-5:00 PM
• Friday: 8:00 AM-4:30 PM

Post-Training Flexible Schedule:

• Monday-Thursday: 8:00 AM-9:00 PM
• Friday: 8:00 AM-7:00 PM
• Employees select an 8-hour shift within these windows and are required to work one evening per week until 9:00 PM.

Why You'll Love It

• Health + Welfare stipend adds $4.23-$4.93/hour
• Direct Hire position - Start day 1 with our client
• Benefits are offered by our client and typically include:
• Paid time off
• Paid Holidays
• 401k option
• Medical, Dental, and Vision Insurance
• Life Insurance
• Specific benefits will be discussed at the time of offer.

What You Bring (Experience)

• High school diploma or GED
• Minimum 1 year of collections experience
• Strong communication, reading, and typing skills
• Familiarity with modern office practices and computer systems
• Excellent attention to detail and organizational skills
• Ability to follow detailed procedures and work independently
• Must be within commuting distance of Geneseo, NY

How You'll Make an Impact (Job Duties)

• Contact debtors regarding delinquent accounts and available repayment options
• Make inbound and outbound collection calls with professionalism and accuracy
• Conduct skip‑tracing to locate updated contact or employment information
• Negotiate payment arrangements or elevate complex cases as needed
• Document all interactions thoroughly and follow scripts verbatim
• Verify account details for special cases, including disability or bankruptcy
• Ensure compliance with federal/state regulations and organizational policies
• Perform additional duties as assigned

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E‑Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI‑generated and non‑AI‑generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.