Customer Service Representative

Firstsource; Buffalo (NY); Sur place; USD 22 000 - 31 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with matching

Paid Training

PTO

Résumé du poste

Firstsource Advantage in Amherst, NY is seeking a Collections Representative to join our team in-office. This role involves engaging with customers to understand financial situations and propose payment solutions, with emphasis on compliance and professional communication.

The position is full-time with training and standard hours, offering a path for growth within a supportive, team-oriented environment. A high school diploma or GED and 6 months of customer service or sales experience are

Qualifications

• High school diploma or GED required.
• At least 6 months of customer service or sales experience.
• Stable work history and a professional demeanor.
• Strong communication, problem-solving, and computer skills.
• Ability to manage confidential information with care and discretion.

Responsabilités

• Engage with customers to understand their financial situations and recommend appropriate payment solutions.
• Handle inbound and outbound calls professionally and empathetically.
• Work with compliance in mind by following federal and state regulations.
• Meet performance goals related to call quality, resolutions, and collections metrics.

Connaissances

Customer service

Communication

Problem-solving

Computer skills

Discretion

Reliability

Formation

High school diploma or GED

Description du poste

Collections Representative | Full-Time | In -Office

Company: Firstsource Advantage
Location: Amherst, NY
Pay: $19.00 per hour
Start Date: Monday November 16th

Schedule:

• Training: Monday - Friday | 8:30AM - 5:00PM
• Work Hours: Monday - Friday | 9:00AM-6:00PM

About the Opportunity:

Are you ready to grow your career while making a real impact? Firstsource Advantage is seeking motivated and customer-focused individuals to join our team as Collections Representative. This is more than just a job, it’s a chance to build a stable, rewarding career in a supportive and fast-paced environment.

What You'll Do:

• Engage with customers to understand their financial situations and recommend appropriate payment solutions
• Handle inbound and outbound calls professionally and empathetically
• Work with compliance in mind by following federal and state regulations
• Meet performance goals related to call quality, resolutions, and collections metrics

What We’re Looking For:

• High school diploma or GED required
• At least 6 months of customer service or sales experience
• Stable work history and a professional demeanor
• Strong communication, problem-solving, and computer skills
• Ability to manage confidential information with care and discretion
• Reliable, self-motivated, and goal-oriented

Why Join Firstsource?

• Career Advancement: We promote from within and support your growth
• Meaningful Work: Help customers take control of their financial future
• Team-Oriented Culture: Be part of a collaborative and supportive team
• Skill Development: Learn and grow with hands-on experience in collections and customer service

Benefits (Eligible After 90 Days):

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with matching
• Paid Training
• PTO

Firstsource Transaction Services USA, INC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.