Collections Customer Service Representative

Staffmark Group; Town of Geneseo (NY); On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement and savings plans

Paid holidays and time off

Job summary

Staffmark Group is hiring Collections Customer Service Representatives for an in-office role in Geneseo, NY. This full-time position involves inbound and outbound customer calls, negotiating payment arrangements, and ensuring excellent customer service. The ideal candidate will have a diploma or GED and possess strong communication and problem-solving skills. Compensation starts at $17.75/hr with additional health benefits and potential for monthly bonuses. Join a dynamic team focused on customer satisfaction and career growth.

Qualifications

• Strong communicator with persuasive skills.
• Ability to manage multiple systems while engaging customers.
• Willingness to learn and develop professionally.

Responsibilities

• Handle inbound and outbound customer calls effectively.
• Negotiate payment options and arrangements.
• Document all customer interactions accurately.
• Maintain professionalism in every customer interaction.

Skills

Excellent communication skills

Problem-solving abilities

Organizational skills

Typing proficiency

Education

Diploma or GED

Job description

Staffmark is Now Hiring! Collections Customer Service Representatives

Location: Geneseo, NY (In Office)

Pay + Schedule Details

• Training Pay: $17.20/hr + $4.23/hr Health & Welfare
• After Training: $17.75/hr + $4.93/hr Health & Welfare

Monthly bonus potential available.

Schedule

• Full-Time | Monday-Friday | Daytime Hours
• Training Schedule: Monday-Friday, 8:00 AM-5:00 PM
• Flexible scheduling within business hours
• One weekday per week extends until 9:00 PM

A list of benefits will be provided to you upon hire.

You'll Thrive Here If You Have:

• Diploma or GED required; extra education gets you noticed.
• Excellent communicator who thrives on persuasion and problem-solving.
• Comfortable juggling multiple systems while keeping customers engaged.
• Hungry to learn, hit targets, and grow your career.
• Strong communication, typing, and organizational skills
• Familiarity with standard office systems and procedures
• Ability to report to work, in-office, in Geneseo, NY

Job Duties Include:

• Do inbound and outbound calls and assist customers with questions and issues.
• Discuss payment options and negotiate arrangements.
• Handle emails with a helpful, can-do attitude.
• Troubleshoot problems and find fast, friendly solutions.
• Document all customer interactions clearly and accurately in the system.
• Follow call scripts and document interactions.
• Represent the company with professionalism and positivity-every time.

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. By applying, you consent to receive calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply.