Account Resolution Specialist - WNY

American Coradius International LLC; Town of Amherst (NY); Remote; USD 23,419 - 24,796; Full time

Benefits offered by this job

Monthly bonuses

401(k) matching

Health insurance

Paid time off

Paid training

Vision insurance

Job summary

American Coradius International LLC is looking for a Collections Specialist based in the WNY area for a remote opportunity. This full-time position includes responsibilities such as managing customer accounts, encouraging payments, and documenting communications.

Applicants should possess a High School Diploma, at least two years of customer service experience, and strong communication skills. The role offers competitive compensation and benefits, including monthly bonuses and 401K with employer match.

Qualifications

• High School Diploma required.
• At least 2 years call center/customer service experience required.
• Proven ability to multi-task and work in a demanding environment.

Responsibilities

• Receive/make a high volume of incoming/outgoing communications to encourage customer payments.
• Detailed documentation on all account activities and information.
• Review and monitor customer accounts daily to mitigate losses.

Skills

Multi-tasking

Customer service

Communication skills

Active listening

Computer proficiency

Education

High School Diploma

Tools

Zoom

Microsoft Word

Microsoft Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-time Regular **, Amherst, NY, US

12 days ago Requisition ID: 1071

Salary Range: $17.00 To $18.00 Hourly

COLLECTIONS SPECIALIST

This is a remote opportunity; however you must be in the WNY area!

Join American Coradius International LLC: A Leading Collections Agency

At American Coradius International LLC (ACI), we pride ourselves on being a reputable, compliance-driven collections agency. Our fun and positive work environment, competitive compensation and benefits package, and abundant growth opportunities make us stand out. With an A+ rating from the Better Business Bureau, we have been exceeding expectations one customer at a time since 1989!

We're looking for motivated, hardworking individuals who are dependable, have a strong work ethic and a great customer service attitude.

We also offer benefits, time off, and 401K with Employer Match!

MUST BE ON CAMERA IN REMOTE WORKING ENVIRONMENT!

• MONTHLY BONUSES
• 401(k) matching
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Essential Duties and Responsibilities:

• Receive/make a high volume of incoming/outgoing communications to encourage customer payments and cure outstanding past-due account balances
• Detailed documentation on all account activities and information to include verifications, demographic changes, and documenting calls relating to servicing of the account
• Utilizes all available skip tracing tools to establish contact with customers to arrange payment
• Review and monitor customer accounts daily to mitigate losses
• Take action on accounts needing additional attention under manager approval
• Ensure all company policies, procedures, and laws applicable to the position are maintained.
• ALL employees are required to be on camera while working from a remote environment.
• Other duties as required

Qualifications:

• High School Diploma required
• At least 2 years call center/ customer service experience required.
• Proven ability to multi-task and work in a demanding environment
• Exceptional knowledge of federal, state, and local laws, regulations, and rules concerning collections
• Professional and comprehensible phone voice, excellent verbal and communication skills, and proper English grammar
• Active listening skills and an ability to influence others
• Proficient computer skills using Zoom, Microsoft Word and Excel
• Ability to embrace a team environment and a culture of continuous improvement
• MUST have a smart phone with the ability to download applications for remote work purposes.

What We Offer:

• Competitive wage with unlimited financial growth through an uncapped monthly bonus
• A professional and stable employer dedicated to your success
• Growth opportunities—we are always looking for future leaders
• Comprehensive benefits package, including various medical plans, dental, vision, life, accident, and disability insurance options
• Generous paid vacation time, paid personal/sick time
• 401K with employer match
• Paid holidays
• A supportive team that cares about your success. We will collaborate with you until you reach your potential!

Physical / Mental Requirements:

• Sedentary position requires sitting 80% of the time
• ALL employees are required to be on camera while working from a remote environment.
• Dual hand dexterity / repetitive use of hands 80% of the time (typing on computer and dialing phone)
• Ability to speak proper English grammar and use proper telephone etiquette
• Ability to hear
• Simple/light grasping required of both hands 80% of the time
• Typical noise level for work environment (moderate noise)
• Close vision required (clear vision on 15 inch or larger computer monitors)

Third Party Hours of Operation

ALL EMPLOYEES MUST WORK THE FOLLOWING:

• 1 NIGHT shifts per WEEK until 8:00PM EST (Mon or Tues)
• 1 NIGHT shifts per WEEK 6:00PM EST (Weds or Thurs)
• 1 FRIDAY NIGHT shifts per MONTH until 5:00PM EST
• 1 FRIDAY NIGHT shifts per MONTH until 6:00PM EST

Employees must work a minimum of 4 hours per shift, cannot work more than 10 hours per shift and must work a minimum of 5 days per week (Saturday-Friday).

Disclaimer:

The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements.

ACI is committed to fair, competitive, and market-informed pay for our employees. While the pay range for this position is $17.00- $18.00 hourly, the actual pay offered to a successful candidate will consider a wide range of factors, including but not limited to knowledge, skills, experience, and other variable factors.