Client Service Specialist

Moody's Investors Service; United States; Remote; USD 56,000 - 82,000; Full time

Job summary

Ein innovatives Unternehmen sucht engagierte Talente, um die Kunden von Moody’s Analytics in einer dynamischen Umgebung zu unterstützen. In dieser Rolle werden Sie die Lending Solutions Produkte betreuen und Lösungen für technische Herausforderungen bieten. Sie werden die Möglichkeit haben, Ihre Karriere im Finanztechnologiedienstleistungsbereich zu entwickeln und wertvolle Kenntnisse über Kreditrisiken und Plattformkonfiguration zu erwerben. Wenn Sie leidenschaftlich an Kundenbeziehungen interessiert sind und in einem schnelllebigen Umfeld arbeiten möchten, ist dies die ideale Gelegenheit für Sie.

Benefits

Medizinische Versorgung

Zahnversicherung

Sehversicherung

Elternzeit

Bezahlter Urlaub

401(k)

Versicherung

Aktienkaufplan

Studiengebührenrückerstattung

Qualifications

• Bachelorabschluss erforderlich; Konzentration in Finanz, Rechnungswesen oder Informatik von Vorteil.
• Starke Kundenservicefähigkeiten und analytische Fähigkeiten.

Responsibilities

• Unterstützung von Moody’s Analytics-Kunden bei der Nutzung der Lending Solutions-Produkte.
• Zusammenarbeit mit den Teams für Kundenservice und Engineering zur Eskalation von Problemen.

Skills

Kundenservice

Datenbankverwaltung (SQL Server, Postgres)

Analytische Fähigkeiten

Technische Problemlösung

Verbal und schriftliche Kommunikationsfähigkeiten

Kreativität und Flexibilität

Kenntnisse der Finanzbranche

Education

Bachelorabschluss

Finanz, Rechnungswesen oder Informatik

Job description

Location(s):

• Remote - United States, US

Line Of Business:

COR(COR)

Job Category:

• Sales & Marketing

Experience Level:

Experienced Hire

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• Strong customer service skills.
• An eagerness to grow and excel and be part of a dynamic multi-product team.
• Basic knowledge of database administration (SQL Server, Postgres).
• Superb analytical skills and persistence in problem solving, particularly in technical troubleshooting.
• Excellent verbal, written, and organizational skills.
• Demonstrates creativity, flexibility, enthusiasm, and willingness to learn.
• Exposure to the financial industry, banking, lending, commercial real estate, and/or capital markets is a plus.

Education

Bachelor's degree required; concentration in Finance, Accounting, or Computer Science is a plus.

Responsibilities

In this role, you will support Moody’s Analytics clients using our Lending Solutions products, troubleshooting platform errors, configuration, data issues, and advising on platform usage and new features. You will collaborate with client delivery and engineering teams to escalate issues.

This role offers an opportunity to develop your career in financial technology services, gaining broad knowledge of lending, credit risk, and platform configuration to add value to our clients’ businesses.

• Providing conceptual solutions to clients.
• Providing education and assistance on product features, functionality, and architecture.
• Supporting clients via web, email, and phone in a courteous, professional, and timely manner.
• Developing strong working relationships within Client Service and partner teams.
• Providing feedback on client needs and product opportunities.
• Capturing and channeling client feedback on features and functionality.
• Creating content for the client Knowledge Base.
• Managing and escalating requests while maintaining ownership of client interactions.

About the team

We support Moody’s Analytics Lending Solutions products in a fast-paced environment.

For US-based roles, the anticipated salary range is $56,300 - $81,650, depending on experience, education, skills, and location. This role is eligible for incentive compensation and benefits including medical, dental, vision, parental leave, paid time off, 401(k), insurance, stock purchase plan, and tuition reimbursement.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, disability, veteran status, or other protected characteristic. Reasonable accommodations are available upon request by emailing [e-mail].

For San Francisco positions, qualified applicants with criminal histories will be considered in accordance with the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity under the Colorado Equal Pay for Equal Work Act.

See our EEO policy statement, your EEO rights, Pay Transparency Nondiscrimination statement, and Notice to New York City Applicants.

Candidates may need to disclose securities holdings per Moody’s trading policy. Employment is contingent upon compliance.