Client Service Specialist (PST)

Moody's Investors Service; United States; Remote; USD 56,000 - 82,000; Full time

Job summary

Join a forward-thinking company where you can leverage your analytical skills and customer service expertise to support clients in the financial technology sector. In this dynamic role, you will assist clients in navigating Moody’s Analytics Lending Solutions, ensuring they maximize the benefits of our innovative products. This position offers a unique opportunity to develop your career while working alongside talented professionals in a fast-paced environment. If you're eager to learn and grow, this role could be the perfect fit for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Parental Leave

Paid Time Off

401(k)

Life Insurance

Disability Insurance

Stock Purchase Plans

Tuition Reimbursement

Qualifications

• Bachelor's degree required; concentration in Finance, Accounting, or Computer Science is a plus.
• Strong customer service and analytical skills are essential.

Responsibilities

• Support clients in using Moody’s Analytics Lending Solutions products.
• Troubleshoot platform errors and advise clients on utilization.

Skills

Customer Service Skills

Analytical Skills

Database Administration (SQL Server, Postgres)

Problem Solving

Verbal and Written Communication

Adaptability and Willingness to Learn

Financial Industry Exposure

Education

Bachelor's Degree

Concentration in Finance, Accounting, or Computer Science

Job description

Location(s):

• Remote - United States, US

Line Of Business:

COR(COR)

Job Category:

• Sales & Marketing

Experience Level:

Experienced Hire

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• Strong customer service skills.
• An eagerness to grow and excel and be part of a dynamic multi-product team.
• Basic knowledge of database administration (i.e., SQL Server, Postgres).
• Superb analytical skills and persistence in problem solving, particularly in technical troubleshooting.
• Excellent verbal, written, and organizational skills.
• Demonstrates creativity, flexibility, enthusiasm, and willingness to learn.
• Exposure to the financial industry, banking, lending, commercial real estate, and/or capital markets is a plus.

Education

Bachelor's degree required; concentration in Finance, Accounting, or Computer Science is a plus.

Responsibilities

In this role, you will be part of a team supporting Moody’s Analytics clients in their usage of the suite of Moody’s Analytics Lending Solutions products. Your day will include troubleshooting platform errors, configuration and data issues, advising clients on platform utilization, and informing them about new features to enhance their lending experience. You will work closely with client delivery and engineering teams to escalate code and configuration issues.

This is an opportunity to develop your career in financial technology services by supporting world-class software. You will gain broad knowledge of lending, credit risk, and platform configuration, ensuring our products, financial models, and technology are used effectively to add value to our clients’ businesses.

• Providing conceptual solutions to our wide range of clients.
• Offering in-depth education and assistance on product features, functionality, and technical architecture.
• Supporting clients on our credit risk products via web, email, and phone in a courteous, professional, and timely manner.
• Developing excellent working relationships with colleagues within Client Service and partner teams such as Engineering, Research, and Product.
• Providing feedback to sales and training groups regarding client needs and opportunities.
• Capturing and channeling client feedback on product features and functionality.
• Creating content for our client Knowledge Base.
• Managing and escalating requests while maintaining ownership of the client interaction and solution delivery.

About the team

We operate in a fast-paced environment supporting Moody’s Analytics Lending Solutions products.

For US-based roles, the anticipated salary range is $56,300.00 - $81,650.00, depending on experience, education, skills, and location. This role is eligible for incentive compensation and a comprehensive benefits package including medical, dental, vision, parental leave, paid time off, 401(k), life, disability, and accident insurance, stock purchase plans, and tuition reimbursement.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, gender, age, religion, national origin, or other protected characteristics. We provide reasonable accommodations for individuals with disabilities or religious beliefs. For accommodations, contact [e-mail]. For San Francisco positions, criminal history considerations are in line with local ordinances. This role may qualify as a promotional opportunity under the Colorado Equal Pay Act. For more information, see our EEO policy, EEO rights, Pay Transparency, and Notice to NYC Applicants. Employment may require disclosure of securities holdings per company policy, with compliance necessary for employment.