Customer Service Specialist

Ferrellgas; Saint Paul (MN); Remote; USD 30,000 - 40,000; Part time

Job summary

Ein innovatives Unternehmen sucht einen leidenschaftlichen Teilzeit-Kundenservice-Spezialisten, der bereit ist, in einem unterstützenden Team zu arbeiten. Diese Rolle bietet die Möglichkeit, von zu Hause aus zu arbeiten, während Sie mit internen und externen Kunden zusammenarbeiten, um eine herausragende Kundenerfahrung zu gewährleisten. Wenn Sie über exzellente Kommunikationsfähigkeiten verfügen und ein Talent für Verhandlungen haben, könnte dies die perfekte Gelegenheit für Sie sein. Nutzen Sie die Chance, in einem Umfeld zu arbeiten, das Teamarbeit und persönliche Entwicklung schätzt.

Benefits

401 (K) mit großzügigem Unternehmensbeitrag

Bezahlte Freizeit (PTO)

Bezahlte Schulung

Mitarbeiterbeteiligungsplan (ESOP)

Qualifications

• Mindestens 1 Jahr Erfahrung im Kundenservice.
• Starke Fähigkeiten in der schriftlichen und mündlichen Kommunikation.

Responsibilities

• Arbeiten Sie täglich mit Kunden, um Geschäftsbeziehungen zu pflegen.
• Bearbeiten Sie Kundenprobleme gemäß der Beschwerderichtlinie.

Skills

Kundenservice

Verhandlungsfähigkeiten

Organisationsfähigkeiten

Schriftliche und mündliche Kommunikation

Education

High School Diploma oder gleichwertig

Tools

Microsoft Office

Job description

Ranked among Forbes Best Employers in America 2017, Ferrellgas knows dedicated superior service starts with supported employees. Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!

We are looking for a Remote Part-Time Customer Service Specialist. Someone who is passionate about providing exceptional customer service and excited about being an important member of an awesome customer service team. You will do this by taking inbound and outbound telephone calls. In addition, you will be working with both internal and external customers to ensure a high-quality customer service experience while having the benefit of working from home. Our Remote Customer Service Specialists must be willing and able to report to their local office as needed, dependent on business need.

• 401 (K) with generous company match
• Paid Time Off (PTO)
• Paid training
• Employee Stock Ownership Plan (ESOP)

Responsibilities :

• Works with customers on a daily basis to sustain and improve business relationships.
• Uses fact-finding sales methods to customize Ferrellgas programs and services to meet the customer needs and strives to obtain new business.
• Ensures accurate account setup, maintenance, and the closing of all customer account information.
• Handles all customer issues by following our customer complaint resolution policy.
• Performs soft collections for customers on credit hold or past due as well as some cash handling

Qualifications :

• High School Diploma or equivalent
• 1+ years' of customer service experience
• Willingness to report to local office if needed, dependent on business need
• Exceptional customer service and negotiation skills
• Strong organizational skills with typing and data entry experience
• Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
• Proficient in Microsoft Office including Excel, Word, and Access.

Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States

Applicants must not now, or any time in the future, require sponsorship for an employment visa.

Preferred Remote Qualifications :

• Windows 10 computers or higher operating system
• Computer must have 8GB of ram but preferably 16GB
• Hard wired to the modem is preferred
• Minimum cable, or DSL speeds of 100MB with 10MB upload speed
• The use of hotspots of any type are not stable, or suitable from any internet provider.
• Apple computers can be utilized, but nothing lower than 14.0 (High Sierra OS).
• Use of dual monitors is preferred but not required.