Client Service Specialist (PST)

Moody's; United States; Remote; USD 56,000 - 82,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Mitarbeiter zur Unterstützung von Kunden im Bereich Finanztechnologie. In dieser spannenden Rolle werden Sie die Nutzung von Moody's Analytics Lending Solutions Produkten fördern, indem Sie technische Probleme lösen und Kunden beraten. Sie werden die Möglichkeit haben, Ihre Karriere in einem dynamischen Umfeld weiterzuentwickeln, während Sie wertvolle Erfahrungen in den Bereichen Kreditrisiko und Plattformkonfiguration sammeln. Wenn Sie eine Leidenschaft für Kundenservice und technische Herausforderungen haben, ist dies die perfekte Gelegenheit für Sie.

Benefits

Medizinische Versorgung

Zahnversicherung

Sehversicherung

Elternzeit

Bezahlte Freizeit

401(k)

Versicherung

Aktienkaufplan

Studiengebührenrückerstattung

Qualifications

• Bachelor-Abschluss erforderlich, idealerweise in Finanzwesen oder Informatik.
• Starke Kundenservice- und Problemlösungsfähigkeiten erforderlich.

Responsibilities

• Unterstützung von Kunden bei der Nutzung von Moody's Analytics Produkten.
• Fehlerbehebung und Unterstützung bei Daten- und Konfigurationsproblemen.
• Aufbau effektiver Arbeitsbeziehungen mit internen Teams.

Skills

Kundenservice

Datenbankverwaltung (SQL Server, Postgres)

Analytische Fähigkeiten

Problemlösungsfähigkeiten

Verbal- und schriftliche Kommunikationsfähigkeiten

Kreativität und Flexibilität

Kenntnisse der Finanzbranche

Education

Bachelor-Abschluss

Finanz-, Rechnungswesen- oder Informatik-Konzentration

Job description

Location(s):

• Remote - United States, US

Line Of Business:

COR(COR)

Job Category:

• Sales & Marketing

Experience Level:

Experienced Hire

At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• Strong customer service skills.
• An eagerness to grow and excel and be part of a dynamic multi-product team.
• Basic knowledge of database administration (i.e., SQL Server, Postgres).
• Superb analytical skills and persistence in problem solving, particularly in technical troubleshooting.
• Excellent verbal, written, and organizational skills.
• Demonstrates creativity, flexibility, enthusiasm, and willingness to learn.
• Exposure to the financial industry, banking, lending, commercial real estate, and/or capital markets is a plus.

Education

Bachelor's degree required; concentration in Finance, Accounting, or Computer Science is a plus.

Responsibilities

In this role, you will support Moody's Analytics clients in their usage of the suite of Moody's Analytics Lending Solutions products. Your day will include troubleshooting platform errors, configuration and data issues, advising clients on platform utilization, and informing them about new features to enhance their lending experience. You will work closely with client delivery and engineering teams to escalate code and configuration issues.

This is an opportunity to develop your career in financial technology services by supporting world-class software. You will gain broad knowledge of lending, credit risk, and platform configuration, ensuring our products, financial models, and technology are used effectively to add value to our clients' businesses.

• Providing conceptual solutions to our clients.
• Offering in-depth education and assistance on product features, functionality, and technical architecture.
• Supporting clients via web, email, and phone in a courteous, professional, and timely manner.
• Building effective working relationships with colleagues within Client Service and partner teams such as Engineering, Research, and Product.
• Providing feedback to sales and training teams regarding client needs and opportunities.
• Capturing and channeling client feedback on product features and functionality.
• Creating content for our client Knowledge Base.
• Managing and escalating requests while maintaining ownership of client interactions and solutions.

About the team

We operate in a fast-paced environment supporting Moody's Analytics Lending Solutions products.

For US-based roles, the anticipated salary range is $56,300.00 - $81,650.00, depending on experience, education, skills, and location. This role is eligible for incentive compensation and a comprehensive benefits package, including medical, dental, vision, parental leave, paid time off, 401(k), insurance, stock purchase plan, and tuition reimbursement.

Moody's is an equal opportunity employer. All qualified applicants will receive consideration regardless of race, color, sex, gender, age, religion, national origin, ethnicity, citizenship, marital status, sexual orientation, gender identity, disability, military status, or other protected characteristics. We provide reasonable accommodations for qualified individuals with disabilities or religious beliefs. For accommodation requests, contact [e-mail].

For San Francisco positions, qualified applicants with criminal histories will be considered in accordance with the San Francisco Fair Chance Ordinance.

This position may qualify as a promotional opportunity under the Colorado Equal Pay for Equal Work Act.

See our EEO policy statement, your EEO rights, Pay Transparency Nondiscrimination statement, and Notice to New York City Applicants.

Candidates may need to disclose securities holdings per Moody's Trading Policy. Employment is contingent upon compliance.