Customer Service Specialist

TEKsystems; Swedesboro (NJ); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k)

Full benefits

On-site workplace

Job summary

TEKsystems is supporting a client in New Jersey by hiring a Customer Support Specialist to manage customer orders and provide product information, ensuring a high-quality experience. You will assist customers with questions, updates, and troubleshooting over the phone or email, and collaborate with engineering and production to meet customer needs.

The role emphasizes customer support experience and technical aptitude, with ERP/order processing knowledge valued.

Qualifications

• Customer support experience required.
• Technical knowledge highly preferred.
• Experience processing orders.
• ERP system experience.

Responsibilities

• Accept new orders, reorders, or issues via email.
• Assist customers with questions, updates, and follow-ups.
• Help customers with installation, operation, commissioning, and troubleshooting by phone.
• Coordinate with engineering to address escalated customer needs.
• Coordinate with production to expedite orders and check parts shortages.
• Coordinate with inventory and purchasing on parts allocation and procurement.
• Edit orders for SAP input and complete documentation.

Skills

Customer Support exp.

Technical knowledge

Order processing

ERP experience

Job description

TEKsystems is currently supporting a client in NJ hiring for a Customer Support Specialist. This role will be supporting customer account orders and product information to maintain a high quality customer experience. Applicants with a technical aptitude and customer support skills are encouraged to apply.

Description

• Accept new orders, reorders, or issues- majority of orders are over email

• Assist customers who ordered products with any questions, updates, follow ups

• Assisting customer with installing, operating and commissioning new products and troubleshooting parts/equipment issues over the phone

• Work with the engineering department to ensure communication in meeting customers' needs when issues are escalated.

• Work with production department to coordinate the release of orders, expediting, and checking for parts shortages and coordinating the arrival of purchased parts

• Work with inventory and purchasing departments coordinating the proper allocation and procurement of parts

• Edit orders accurately for input into SAP database and complete necessary documentation

Qualifications

• Customer Support exp.

• Technical knowledge highly preferred

• Order processing

• ERP experience

Additional Details

• Schedule: Monday-Friday

• Shift: 8am-5pm

• Contract-to-hire opportunity

• Fully on-site, hybrid after 1 year

• Full benefits and 401K immediately upon starting

• Ability to learn and grow with a dynamic team

Job Type & Location

This is a Contract to Hire position based out of Swedesboro, NJ.

Pay and Benefits

The pay range for this position is $24.95 - $24.95/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Swedesboro, NJ.

Application Deadline

This position is anticipated to close on Nov 20, 2026.

Workplace Type

This is a fully onsite position in Swedesboro,NJ.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We are a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We are strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We are building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.