Service Desk Analyst III

TEKsystems; Roanoke (VA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Employee stock ownership plan

401k w/match

Health / Prescription insurance

Vision/Dental Available

Life insurance

Paid time off

Job summary

TEKsystems in Roanoke, VA is seeking a Tier 3 Service Desk professional to support a growing enterprise of ~2,000 users across a national network of locations and field teams. This is an onsite, high-autonomy role requiring leadership within the support function.

You will troubleshoot Windows OS, ERP integrations, mobile devices, and manage escalations, mentoring Tier 1/2 technicians and documenting resolutions in Autotask or FreshService.

Qualifications

• Tier 3 service desk support experience with strong troubleshooting and leadership.
• Experience with Windows OS, ERP integrations, and SQL-based connections.
• Certifications such as A+, Network+, CCST or M365 are a plus.

Responsibilities

• Troubleshoot Tier 3 issues across Windows OS, ERP apps, and mobile devices.
• Mentor Tier 1/2 technicians and provide technical guidance.
• Document troubleshooting steps and resolutions in ticketing systems.
• Participate in on-call rotation for critical incidents.

Skills

Help desk

Support

Help desk support

Service desk

ccst

Office 365

sql

troubleshooting software

azure

A+

Network+

Troubleshooting

Education

A+

Network+

CCST

M365

Tools

Autotask

FreshService

Microsoft 365

Azure

Active Directory

Windows OS

Job description

Description

Job Description

Our client is seeking a Tier 3 Service Desk to support a growing enterprise environment of approximately 2,000 users across a national network of locations and field teams. Unlike traditional help desk roles, these positions require high autonomy, strong troubleshooting ability, and leadership within the support function. Key Responsibilities: Troubleshoot and resolve Tier 3-level technical issues across: Operating systems (Windows) Applications (ERP integrations, internal tools) Mobile devices (iPads, tablets) Handle escalated tickets involving: System integrations (SQL/ODBC-type connections) Advanced OS troubleshooting (registry edits, system configs) Support end users across multiple locations and departments Mentor Tier 1 and Tier 2 technicians and provide technical guidance Document all troubleshooting steps and resolutions within ticketing systems Participate in on-call rotation for critical incidents Technical Environment: Microsoft 365 (M365), Azure, Active Directory, Windows OS (desktop-level support), Mobile devices (iPads/tablets), ERP systems and SQL-based integrations, Ticketing systems (currently Autotask, moving to FreshService)

Skills

• Help desk
• Support
• Help desk support
• Service desk
• ccst
• Office 365
• sql
• troubleshooting software
• azure
• Troubleshooting
• A+
• Network+

Top Skills Details

• Help desk
• Support
• Help desk support
• Service desk

Additional Skills & Qualifications

White Glove Executive Deskside Support Technical certifications i.e. A+, Network+, CCST, M365, etc Exposure to SQL/Integrations beyond troubleshooting Azure cloud-based systems and troubleshooting

Experience Level

Expert Level

Job Type & Location

This is a Permanent position based out of Roanoke, VA.

Pay and Benefits

The pay range for this position is $65000.00 - $75000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

• 100% Employee owned (Employe Stock Ownership Plan). All employees become co-owners after their first anniversary and become vested in their third year. Average company stock growth since inception is 14.9% per year, and 17.4% per year since 2012. Average contribution by the company to the employees account is 10% of eligible wage/salary (not including incentives/bonus). The employee makes no contributions from their pocket.
• 401k w/match
• Health / Prescription insurance, including High Deductible with HAS or PPO with FSA.
• Employee, Employee/Spouse, Employee/Dependent, Family plans.
• Vision/Dental Available
• Short term/Long term disability provided at no cost
• Life insurance provided, and can be enhanced with additional employee contributions
• Pet Insurance available
• Accident/Critical illness insurance available
• Servant Leadership Employee Assistance Program (EAP), Vacation, and Major Holidays

Application Deadline

This position is anticipated to close on Nov 6, 2026.

Workplace Type

This is a fully onsite position in Roanoke,VA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.