Customer Service Representative

TEKsystems; St. Louis (MO); Ibrido; USD 25.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Paid time off

Descrizione del lavoro

TEKsystems in Clayton, MO is seeking a contract-to-hire customer service and operations associate to support a customer-facing team. The role involves back-end tasks such as invoicing, data requests, and order processing, with a focus on prompt, professional service for assigned clients.

A minimum of one year in B2B customer service is highly preferred. The position is hybrid, located in Clayton, MO, with a pay range of $18.00-$20.00 per hour.

Competenze

• Associates degree or higher.
• 1 year of experience in B2B customer service.
• Ability to absorb product knowledge quickly and apply to client needs.
• Strong analytical skills and excellent organizational and time management.

Mansioni

• Assist in resolving intermediate technical issues and troubleshooting.
• Conduct intermediate product training sessions for customers.
• Monitor and analyze customer usage patterns.
• Document and communicate recurring customer feedback to the team.
• Collaborate with sales and support teams on customer issues.
• Identify and elevate critical customer issues.
• Recommend product/service improvements based on customer feedback.

Conoscenze

Customer service

Customer support

Analytical skills

Formazione

Associates Degree or higher

Strumenti

CRM

Microsoft Office

Descrizione del lavoro

Description

Assist customer-facing team to deliver prompt, convenient, and professional customer service to assigned clients. Assist team with back-end tasks, such as but not limited to, invoicing, sending data requests, and following up with clients. Proactively manage order process. A minimum of one year of business-to-business (B2B) client/customer service experience is highly preferred. Ability to absorb product knowledge quickly and process information to apply to client needs. Strong analytical stills, along with excellent organizational, time management, and multi-taking skills. Proficient with Microsoft Office Suit applications including Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Assist in resolving intermediate technical issues and troubleshooting.
• Conduct intermediate product training sessions for customers.
• Monitor and analyze customer usage patterns.
• Document and communicate recurring customer feedback to the team.
• Collaborate with sales and support teams on customer issues.
• Identify and elevate critical customer issues.
• Recommend product/service improvements based on customer feedback.

Skills

Customer service, Customer support, Operation

Top Skills Details

Customer service,Customer support

Additional Skills & Qualifications

• Associates Degree or higher
• 1 year of experience in B2B customer service

Skills:

• Advanced Communication: Effective verbal and written communication skills.
• Customer Relationship Management: Skills to manage and nurture customer relationships.
• Analytical Skills: Use basic data to identify trends and insights.
• Problem Solving: Intermediate problem-solving capabilities for resolving customer issues.
• Product Knowledge: In-depth understanding of product features and benefits.
• Training Skills: Ability to convey information effectively during training sessions.
• Project Management: Basic project management skills to handle varied tasks.
• Technical Proficiency: Intermediate proficiency with CRM and other customer support software.

Job Type & Location

This is a Contract to Hire position based out of Clayton, MO.

Job Type & Location

This is a Contract to Hire position based out of Clayton, MO.

Pay And Benefits

The pay range for this position is $18.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 19, 2026.

Workplace Type

This is a hybrid position in Clayton,MO.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.