Customer Service Specialist - Revo Health

Revo Health; BLOOMINGTON (MN); Remote; USD 35,000 - 55,000; Full time

Job summary

An innovative healthcare company is seeking a dedicated Customer Service Specialist to join their team. This role offers the opportunity to work in a dynamic environment, providing essential support to patients and clinic staff. As a Customer Service Specialist, you will be responsible for managing patient inquiries, verifying insurance information, and ensuring seamless communication between all parties involved. With a focus on integrity and teamwork, this position offers a chance to make a meaningful impact in the healthcare sector. Enjoy the flexibility of a remote position after initial training, while contributing to a company that values quality service and innovation.

Benefits

Comprehensive Medical, Dental & Vision plans

401K with Profit Sharing

Tuition Reimbursement

Gym Discounts

Car Rental Discounts

Qualifications

• Customer service experience is essential, preferably in healthcare.
• High School diploma or equivalent is required.

Responsibilities

• Communicate patient information and handle billing questions.
• Maintain professional communication with patients and vendors.
• Verify insurance information and document interactions.

Skills

Customer Service

Healthcare Billing

Communication Skills

Documentation Skills

Education

High School diploma/GED

Job description

Customer Service Specialist - Revo Health

Join to apply for the Customer Service Specialist - Revo Health role at Revo Health.

This is a full-time position working Monday to Friday from 8:00 am to 4:30 pm. After training at our Corporate Office in Bloomington, the role will be remote.

The Customer Service Specialist will demonstrate excellent customer service and documentation skills while communicating with patients, family members, clinic personnel, or outside vendors.

Responsibilities

• Communicate all pertinent patient information, including appointment details, directions, check-in times, referral info, and copayments. Follow up on billing questions, concerns, and denied or rejected claims. Document all communication according to policy.
• Maintain professional communication with patients, clinic staff, and vendors via phone, email, or written documentation.
• Understand healthcare plan requirements and networks.
• Verify and document insurance information as per current practices.
• Review Explanation of Benefits (EOB), research denials, and handle account adjustments, transfers, or changes.
• Make outbound calls to follow up on unpaid or rejected claims and document accordingly.
• Handle inbound calls via the Centralized Scheduling line.
• Perform other duties as assigned.

Qualifications

• High School diploma/GED or equivalent.
• Customer service experience.
• Experience in healthcare billing or accounts receivable is preferred.

Benefits & Compensation

• Starting pay varies based on education, skills, and experience.
• Comprehensive Medical, Dental & Vision plans, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts, among others.

Essential Requirements

• Adherence to company policies, procedures, and ethics.
• Completion of required training.
• Compliance with laws such as HIPAA, Stark, OSHA, and employment laws.
• Reliable attendance and punctuality.
• Ability to work in office, clinic, or surgery center during business hours and travel as needed.
• Physical ability to perform tasks like standing, lifting, and moving between floors.
• Work efficiently, handle interruptions, and meet deadlines.
• Professional communication and respectful interaction.
• Prioritize tasks and work independently with minimal supervision.

Core Values & Performance Expectations

• Integrity, Service, Quality, Innovation, Teamwork.

Work Environment

• Office setting, high-volume call-center environment.

Additional Notes

• Revo Health is an Equal Opportunity Employer and complies with ADA.
• Participation in E-Verify for employment authorization.