Customer Service Specialist

Brandcoven; Rocky Mount (NC); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading marketing agency is seeking a Customer Service Specialist to provide exceptional service and support to clients. The role involves responding to inquiries, resolving issues, and enhancing customer satisfaction. Ideal candidates should have strong communication skills, a background in customer service, and the ability to work remotely.

Qualifications

• 1-2 years of experience in customer service or a related field.
• Familiarity with social media platforms used in customer service.
• Ability to work independently and in a team environment.

Responsibilities

• Respond to customer inquiries via phone, email, and social media.
• Maintain accurate records of customer interactions.
• Collaborate with team to improve customer experience.

Skills

Communication

Problem Solving

Interpersonal Skills

Organizational Skills

Education

High school diploma or equivalent

Bachelor's degree

Tools

Microsoft Office

Customer service software

Job description

Position: Customer Service Specialist

BrandCoven is a leading marketing and branding agency that helps businesses build their brand and connect with their target audience. We are currently seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Specialist.

As a Customer Service Specialist, you will be responsible for providing exceptional service to our clients and ensuring their satisfaction with our services. You will serve as the primary point of contact for all customer inquiries, concerns, and requests, and will work closely with our team to address and resolve any issues that may arise. This is a remote position.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and social media platforms in a timely and professional manner.
• Provide accurate information and guidance to customers regarding our services, pricing, and policies.
• Identify and escalate any potential issues or concerns to the appropriate team members for resolution.
• Maintain accurate and up-to-date records of all customer interactions and transactions.
• Collaborate with our team to develop and implement strategies for improving the overall customer experience.
• Ensure customer satisfaction and retention by providing excellent service.
• Act as a brand ambassador and promote our services to potential customers.

Qualifications:

• High school diploma or equivalent; Bachelor's degree preferred.
• 1-2 years of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to work independently and in a team environment.
• Proficient in Microsoft Office and customer service software.
• Familiarity with social media platforms and their use in customer service.
• Strong attention to detail and organizational skills.

We offer a competitive salary and benefits package, as well as opportunities for growth and advancement within the company.

If you are a customer-focused individual with a passion for providing exceptional service, we encourage you to apply for this exciting opportunity to join our team at Brandcoven.