Customer Service Specialist

Homecare.com; United States; Remote; USD 31,000 - 54,000; Full time

Job summary

Join a fast-growing company disrupting the HealthTech space as a Customer Success Specialist. You will support our clients, ensuring successful utilization of our platform and providing consultative solutions. This fully remote role requires a proactive individual who can thrive in a rapidly changing environment, with opportunities for personal and professional growth.

Benefits

Comprehensive health insurance offerings

Generous PTO

401(k) with company match

Company-sponsored life insurance

Company-provided laptop

Growth opportunities

100% remote work flexibility

Qualifications

• Experience in Customer Success in senior care & recruiting.
• Excellent written and verbal communication skills.
• Ability to manage multiple customer inquiries efficiently.

Responsibilities

• Provide day-to-day support for client relationships.
• Consultative solutions to drive long-term client value.
• Escalate unresolved issues as required.

Skills

Problem-solving

Communication

Empathy

Attention to detail

Job description

HomeCare.com is the leading mobile and web platform designed to connect families with professional caregivers to take care of their loved ones. Our service is growing rapidly, and we are looking for enthusiastic team members that can grow with the company as our products and systems change to meet the needs of our clients. This is an amazing opportunity to join a fast-growing company.

HomeCare.com Setting a New Standard:

• Home care is a $75 billion dollar a year industry, comprised of more than 1.5 million caregivers
• 4x more experience than Caregivers from Traditional Providers
• Homecare.com offers a 4.75 rating which is the highest rated in the industry
• 100% pre-screened caregivers (licensed, background checked, insured and bonded)

A day in the life:

• Responsible for the day-to-day support and success of our client relationships
• Provide consultative solutions and drive long term value for our clients
• Be a voice for our clients in product development
• Helping new and existing clients use our products to their greatest success
• Provide friendly, useful, rapid-response phone, chat and email-based support to our clients
• Communicate with the leadership team to improve product functionality, resolve issues, and improve client satisfaction
• Discover potential opportunities from client contact and add services to help them meet their needs
• Escalate unresolved issues as required; maintain ownership of issues through resolution
• SCHEDULE: FRIDAY-TUESDAY, 8:00 AM - 5 PM EST
• MUST BE AVAILABLE TO WORK WEEKNDS

Who you are:

• Previous experience in Customer Success (senior care & recruiting verticals are a plus)
• Extreme Ownership – own outcomes and take responsibility for the situation
• Ability to empathize and understand customer needs both verbally and in text
• Excellent written and verbal communication skills (internal and external)
• Problem-solving, decision-making skills and creative thinking skills
• A professional, positive demeanor with a go-getter attitude
• No fear when tackling large volumes of customer inquiries
• Strong computer skills and lightning fast on a keyboard across multiple screens and systems
• Meticulous attention to detail
• Ability to prioritize tasks while staying organized
• Calm demeanor with an underlying, proactive personality
• Ambitious, self-motivated, goal-oriented, and extremely driven
• Be comfortable in an ever-fluid environment of change for optimal results for clients and the business
• MUST BE ABLE TO WORK THE SCHEDULE OF: FRIDAY-TUESDAY, 8:00 AM - 5 PM EST

What you’ll love:

• $20.00 per hour + bonus eligibility
• Comprehensive health insurance offerings
• Generous PTO
• 401(k) with company match – up to 3% and eligibility is 1-year of service and 1,000 hours worked
• Company-sponsored life insurance and short-term disability
• Company-provided laptop
• Tremendous growth opportunities to be with a thriving young company disrupting the HealthTech space
• 100% remote work flexibility

When you join our company, you’re not just accepting a job. You are making a career move.

HomeCare.com is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Applicants must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of employment visa at this time.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at Homecare.com by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

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