Customer Service Specialist

Konsus, Inc. (Superside); United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company is seeking a Customer Service Specialist I to deliver technical support remotely. The role involves resolving user issues through various channels while ensuring a positive customer experience. Ideal candidates should possess call center experience and strong Microsoft Office skills.

Qualifications

• Prior call center experience required.
• Strong Microsoft Office skills are essential.
• Solid customer service experience with a problem-solving mindset.

Responsibilities

• Provide technical support via trouble tickets, phone, and email.
• Investigate and resolve software and hardware issues for users.
• Document support activities and assist patrons with transactions.

Skills

Microsoft Office

Problem-Solving

Customer Service

Multi-Tasking

Job description

A company is looking for a Customer Service Specialist I to provide technical support remotely.

Key Responsibilities

• Provide technical support via trouble tickets, phone, and email
• Investigate and resolve software and hardware issues for users
• Document support activities and assist patrons with transactions

Required Qualifications, Training, and Education

• Prior call center experience and expertise in ticket creation
• Ability to multi-task across calls, emails, and team chats
• Strong Microsoft Office skills and general computer proficiency
• Solid customer service experience with a problem-solving mindset
• Previous remote or office experience is a plus