Customer Service Specialist

Service Experts Heating & Air Conditioning; Cincinnati (OH); Remote; USD 20,000 - 50,000; Full time

Job summary

Join a leading company in HVAC services as a Customer Service Specialist. This role involves coordinating with technicians and customers to ensure high-quality service delivery. Ideal candidates will have outstanding customer service skills and experience in a call center environment. This position offers competitive pay, extensive benefits, and opportunities for professional growth.

Benefits

Paid Time Off

Medical/Dental/Vision Insurance

401(k) with company matching

Life Insurance

Short-term disability coverage

Qualifications

• Proven dispatch or call center experience
• Ability to manage multiple projects
• Experience in delivering client-focused solutions

Responsibilities

• Schedule and dispatch technicians according to client requests
• Prepare and monitor daily work lists
• Take incoming calls documenting service details

Skills

Outstanding customer service

Relationship building

Communication

Negotiation

Job description

Join to apply for the Customer Service Specialist role at Service Experts Heating & Air Conditioning

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Join to apply for the Customer Service Specialist role at Service Experts Heating & Air Conditioning

Position Title: CSR/Dispatcher – Engineering Excellence

Reports To: Customer Service Manager

Status: Full-time, Regular position

Category: Office

Location Name: Engineering Excellence Cincinnati

Location Address: This is a remote position, the chosen candidate needs to be local to Cincinnati

Join the team of experts and realize your true potential!

Why You Should Join the Engineering Excellence Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join our winning team by applying today!

Position Summary: As a CSR/Dispatcher, you will work with our national sub-contractor network to support assigned customers and will be responsible for assigning work to those sub-contractors and coordinating schedule dates with our customers. This position is critical to our success and will require strong administrative and communication skills. Also important with this position, is the ability to execute day to day tasks that will allow for delivery of outstanding service to our clients while meeting realistic margin and revenue expectations. This position requires flexible hours and overtime as needed as well as a fast paced and solution minded individual.

Key Responsibilities

• Schedule and dispatch technicians directly and indirectly according to client specifications and requests
• Arrange for necessary repairs in order to restore service and comfort to clients
• Communicate and relay information from technicians in the field to clients in real-time
• Prepare and monitor daily work lists
• Create work orders through our software and monitor through to completion
• Take incoming calls from clients and technicians in the field documenting service repair completion details
• Monitor electronic mailboxes for new service calls, requests for updates, and system generated messages
• Operate in multiple software applications both internal and client driven
• Build and maintain strong, long-lasting client relationships
• Create and present proposals for quoted work to client
  
  

Desired Skills And Qualifications

• Outstanding customer service and relationship building skills
• Proven dispatch, call center or other relevant experience
• Experience in delivering client focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to details
• Excellent listening, negotiation and communication skills
  
  

About Us: For over four decades, Engineering Excellence has been the leader in National Commercial HVAC service and maintenance. Engineering Excellence provides HVAC-R coverage in the US and Canada including Alaska and Hawaii. We have self-performing HVAC technicians as well as a network of 500+ mechanical contracting service providers delivering nationwide HVAC unit replacements, maintenance, service, audits and energy consulting. Learn more: www.engineeringexcellence.com

What Do We Offer You as an Engineering Excellence Employee?

Engineering Excellence offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as an Engineering Excellence valued employee.

• Competitive Pay, including incentive opportunities for many positions
• Paid Time Off and Company Holiday Pay
• Medical /Dental /Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance, for you and options you can elect for your family
• Company paid Short-term disability
• Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
• Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
• Training opportunities through our Experts University
• Career Development opportunities

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Consumer Services

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