Remote Customer Service Specialist

Konsus, Inc. (Superside); United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company is seeking a Remote Customer Service Specialist focused on Employee Benefit Administration. This role serves as the first point of contact for employee inquiries about benefits and payroll. The successful candidate will have a high school diploma, experience in a customer service setting, and familiarity with benefits administration systems. This remote position requires flexibility in shifts to accommodate call center needs.

Qualifications

• Proven experience in a customer service or call center role focusing on employee benefits.
• Familiarity with payroll systems and benefits administration platforms.
• Availability for flexible shifts.

Responsibilities

• Serve as the first point of contact for employee inquiries related to benefits and payroll.
• Identify and troubleshoot employee concerns, providing efficient solutions.
• Maintain detailed records of interactions in the CRM system.

Skills

Customer service

Troubleshooting

Communication

Problem-solving

Education

High school diploma or equivalent

Tools

CRM system

Benefits administration platforms

Payroll systems

Job description

A company is looking for a Remote Customer Service Specialist - Employee Benefit Administration.

Key Responsibilities

• Serve as the first point of contact for employee inquiries related to benefits, 401K plans, and payroll matters
• Identify and troubleshoot employee concerns, providing efficient solutions or escalating complex issues
• Maintain detailed records of all interactions, inquiries, and resolutions in the CRM system

Required Qualifications

• High school diploma or equivalent is required
• Proven experience in a customer service or call center role, preferably with a focus on employee benefits or payroll inquiries
• Familiarity with benefits administration platforms and payroll systems is highly desirable
• Availability to work flexible shifts based on call center needs
• Demonstrated commitment to delivering outstanding customer experiences