Customer Service Specialist - 3rd Shift

Equifax; Louisville (KY); Remote; USD 30,000 - 40,000; Full time

Job summary

Equifax seeks a dedicated Customer Service Specialist to provide exceptional support for customer inquiries and technical issues. The role involves responding to customer concerns empathetically and effectively, with opportunities for professional growth. If you have a passion for helping others and enjoy working in a dynamic environment, this position is for you.

Qualifications

• 1 year of customer service experience, preferably in a call-center environment.
• 1 year of IT Help Desk or PC experience, or related knowledge.

Responsibilities

• Respond to customer support inquiries via telephone or written format.
• Troubleshoot problems with malfunctioning equipment or software applications.
• Document customer information and recurring technical issues.

Skills

Customer Service Experience

Troubleshooting

Empathy

Education

High School Diploma or equivalent

Associates or Bachelor’s degree in Computer Science, Social Work, Communications or related field

Job description

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Equifax is looking for a Customer Service Specialist to join our team! This individual will provide world class customer support by completing telephone and written tickets regarding service support, access requests, account maintenance support, and functionality issues.

Shifts Available:

• 4:30 PM - 1:00 AM, Monday - Friday-Fully Remote after training (5 week training M-F follows hybrid Schedule)
• 12:00 AM - 8:30 AM, Sunday - Thursday-Fully Remote after training(5 week training M-F follows hybrid Schedule)
  
  

What You’ll Do

• Responds to customer support inquiries via telephone or written format in an empathetic and Equifax values driven manner
• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters
• Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action
• Documents customer information and recurring technical issues to support product quality programs and product development
  
  

What Experience You Need

• High School Diploma or equivalent
• At least 1 year of IT Help Desk or PC experience, or related knowledge
• At least 1 year of customer service experience, preferably in a call-center environment.
  
  

What Could Set You Apart

• Associates or Bachelor’s degree in Computer Science, Social Work, Communications or related field
• At least 1 year of experience documenting quality assurance processes
• At least 1 year of PC configuration and installation experience
• At least 1 year experience in a call-center setting

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

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