Customer Service Specialist

Jacuzzi; Portland (OR); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid vacation

Paid holidays

Paid Training

401(k) with matching program

Advancement opportunities

Job summary

Jacuzzi Bath Remodel is seeking a Customer Service Specialist in Portland, OR to serve as the main liaison between customers and the company. You will handle escalated concerns, answer calls, emails, and chats, and coordinate with service and production teams to move projects forward with care and urgency.

The role emphasizes warmth, professionalism, and responsiveness, with a 7:00am–3:30pm schedule, hourly pay of $25, and opportunities for advancement within the company.

Qualifications

• Three years of customer service experience with highly escalated customers.
• Experience using multiple software applications at once to complete a task.
• Able to effectively relate and communicate with all levels of employees and clients.
• Shows a passion for excellence and procuring an amazing customer experience.
• Must be dependable - must demonstrate thorough follow-up and responsiveness.
• Strong team player.

Responsibilities

• Assist with overflow of welcome calls and general incoming/outbound calls in the main customer care queue.
• Partner with the local office to resolve escalated customer issues.
• Dedicate a minimum of 50% of working hours to handling inbound and outbound customer calls.
• Owning complex customer complaints and seeing them through to a timely, satisfactory resolution.
• Coordinate with the service department for post install issues to ensure a timely resolution.
• Assisting local teams, both production and sales to ensure customers’ projects are progressed through the customer’s journey, timely.
• Addresses customer needs via multiple channels (email, chat, and phone).
• Maintain up to date knowledge of market specific information and timelines.
• Resolve customer concerns calmly, effectively and efficiently.
• Cross functional collaboration by communicating customer specific needs to internal teams to guarantee timely resolution.
• Other duties as assigned

Skills

Customer service

Escalated issue handling

Multi-channel support

Communication

Dependability

Team player

Job description

Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group-- the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 13 successful locations launched nationwide under 5 years. Jacuzzi Bath Remodel combines our premium materials, knowledgeable sales team, experienced in-house certified installers and over 60 years of proven excellence to deliver the highest standard of customer satisfaction.

Jacuzzi Bath Remodel is currently hiring a Customer Service Specialist

Customer Service Specialist is a highly proactive individual who is responsible for escalated customers' concerns. Customer experience is their number one priority. Acting as the customer's primary point of contact, they are the liaison between the customer and the company for problem resolution. This individual should be warm, professional, and responsive. They should foster an environment of collaboration and swift action.

CUSTOMER SERVICE SPECIALIST - DUTIES/RESPONSIBILITIES

• Assist with overflow of welcome calls and general incoming/outbound calls in the main customer care queue
• Partner with the local office to resolve escalated customer issues
• Dedicate a minimum of 50% of working hours to handling inbound and outbound customer calls.
• Owning complex customer complaints and seeing them through to a timely, satisfactory resolution
• Coordinate with the service department for post install issues to ensure a timely resolution
• Assisting local teams, both production and sales to ensure customers’ projects are progressed through the customer’s journey, timely
• Addresses customer needs via multiple channels (email, chat, and phone)
• Maintain up to date knowledge of market specific information and timelines
• Resolve customer concerns calmly, effectively and efficiently
• Cross functional collaboration by communicating customer specific needs to internal teams to guarantee timely resolution
• Other duties as assigned

HOURS

• Monday- Friday (7:00am - 3:30pm)

The compensation for this position is $25.00 per hour, with opportunities for advancement within the company.

• Three years of customer service experience with highly escalated customers
• Experience using multiple software applications at once to complete a task
• Able to effectively relate and communicate with all levels of employees and clients.
• Shows a passion for excellence and procuring an amazing customer experience
• Must be dependable - must demonstrate thorough follow-up and responsiveness
• Strong team player

• Medical, dental, vision, life insurance plans

• Paid vacation and holidays
• Paid Training
• 401(k) with matching program
• Advancement Opportunities