Customer Care Specialist: Escalations & Resolution Pro

Jacuzzi Group; Phoenix (AZ); In loco; USD 23.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, vision, life insur an

Paid vacation and holidays

Paid Training401(k) with matching

Advancement Opportunities

Descrizione del lavoro

Jacuzzi Bath Remodel is seeking a Customer Care Specialist to deliver outstanding service for customers and coordinate with service, production and sales teams. You will handle escalations and ensure timely resolution across channels.

The role requires a proactive, warm, and professional approach, with strong follow-up and collaboration across departments. This full-time position is based in Phoenix, AZ, with standard Monday–Friday hours.

Competenze

• Three years of customer service experience with highly escalated customers.
• Experience using multiple software applications at once to complete a task.
• Able to effectively relate and communicate with all levels of employees and clients.
• Shows a passion for excellence and procuring an amazing customer experience.
• Must be dependable - must demonstrate thorough follow-up and responsiveness.
• Strong team player.

Mansioni

• Assist with overflow of welcome calls and general incoming/outbound calls in the main customer care queue.
• Partner with the local office to resolve escalated customer issues.
• Owning complex customer complaints and seeing them through to a timely, satisfactory resolution.
• Coordinate with the service department for post install issues to ensure a timely resolution.
• Assisting local teams, both production and sales to ensure customers' projects are progressed through the customer's journey, timely.
• Addresses customer needs via multiple channels (email, chat, and phone).
• Maintain up to date knowledge of market specific information and timelines.
• Resolve customer concerns calmly, effectively and efficiently.
• Cross functional collaboration by communicating customer specific needs to internal teams to guarantee timely resolution.
• Other duties as assigned

Conoscenze

Customer service

Escalated inquiries

Communication

Team player

Follow-up

Multitasking

Strumenti

CRM software

Descrizione del lavoro

Jacuzzi Bath Remodel is seeking a Customer Care Specialist to deliver outstanding service for customers and coordinate with service, production and sales teams. You will handle escalations and ensure timely resolution across channels.

The role requires a proactive, warm, and professional approach, with strong follow-up and collaboration across departments. This full-time position is based in Phoenix, AZ, with standard Monday–Friday hours.