Customer Service Specialist

Jacuzzi Group; Portland (OR); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid vacation

Paid holidays

Paid training

401(k) matching

Advancement opportunities

Job summary

Jacuzzi Bath Remodel in Portland, OR is seeking a Customer Service Specialist to be the frontline contact for escalated customers. The role emphasizes warm, professional, responsive service and collaboration with the local office to resolve issues.

You will manage inbound/outbound calls, assist production and sales teams, and coordinate with service to close post-install problems. Working Monday to Friday 7:00am–3:30pm, you earn $25 per hour with opportunities to advance.

Qualifications

• Three years of customer service experience with highly escalated customers.
• Ability to use multiple software applications simultaneously.
• Strong communication and follow-up skills.
• Dependable with proactive problem-solving.

Responsibilities

• Handle overflow welcome calls and general inbound/outbound calls in the main customer care queue.
• Partner with the local office to resolve escalated customer issues.
• Dedicate a minimum of 50% of working hours to handling inbound and outbound customer calls.
• Own complex customer complaints and see them through to a timely, satisfactory resolution.
• Coordinate with the service department for post-install issues to ensure a timely resolution.
• Assist local teams, both production and sales to ensure customers' projects move forward in the journey.
• Address customer needs via email, chat, and phone.
• Maintain up-to-date knowledge of market-specific information and timelines.
• Resolve customer concerns calmly, effectively and efficiently.
• Cross-functional collaboration by communicating customer needs to internal teams.
• Other duties as assigned

Skills

Customer service

Escalation handling

Communication

Tools

CRM software

MS Office

Job description

Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group-- the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 13 successful locations launched nationwide under 5 years. Jacuzzi Bath Remodel combines our premium materials, knowledgeable sales team, experienced in-house certified installers and over 60 years of proven excellence to deliver the highest standard of customer satisfaction.

Jacuzzi Bath Remodel is currently hiring a Customer Service Specialist

Customer Service Specialist is a highly proactive individual who is responsible for escalated customers' concerns. Customer experience is their number one priority. Acting as the customer's primary point of contact, they are the liaison between the customer and the company for problem resolution. This individual should be warm, professional, and responsive. They should foster an environment of collaboration and swift action.

CUSTOMER SERVICE SPECIALIST - DUTIES/RESPONSIBILITIES

• Assist with overflow of welcome calls and general incoming/outbound calls in the main customer care queue
• Partner with the local office to resolve escalated customer issues
• Dedicate a minimum of 50% of working hours to handling inbound and outbound customer calls
• Owning complex customer complaints and seeing them through to a timely, satisfactory resolution
• Coordinate with the service department for post install issues to ensure a timely resolution
• Assisting local teams, both production and sales to ensure customers' projects are progressed through the customer's journey, timely
• Addresses customer needs via multiple channels (email, chat, and phone)
• Maintain up to date knowledge of market specific information and timelines
• Resolve customer concerns calmly, effectively and efficiently
• Cross functional collaboration by communicating customer specific needs to internal teams to guarantee timely resolution
• Other duties as assigned

HOURS

• Monday- Friday (7:00am - 3:30pm)

The compensation for this position is $25.00 per hour, with opportunities for advancement within the company.

Requirements

• Three years of customer service experience with highly escalated customers
• Experience using multiple software applications at once to complete a taskAble to effectively relate and communicate with all levels of employees and clients.
• Shows a passion for excellence and procuring an amazing customer experience
• Must be dependable - must demonstrate thorough follow-up and responsiveness
• Strong team player

Benefits

• Medical, dental, vision, life insurance plans

• Paid vacation and holidays
• Paid Training
• 401(k) with matching program
• Advancement Opportunities