Customer Experience Specialist: Escalations & Support

Jacuzzi Group; Portland (OR); In loco; USD 28.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid vacation

Paid holidays

Paid training

401(k) matching

Advancement opportunities

Descrizione del lavoro

Jacuzzi Bath Remodel in Portland, OR is seeking a Customer Service Specialist to be the frontline contact for escalated customers. The role emphasizes warm, professional, responsive service and collaboration with the local office to resolve issues.

You will manage inbound/outbound calls, assist production and sales teams, and coordinate with service to close post-install problems. Working Monday to Friday 7:00am–3:30pm, you earn $25 per hour with opportunities to advance.

Competenze

• Three years of customer service experience with highly escalated customers.
• Ability to use multiple software applications simultaneously.
• Strong communication and follow-up skills.
• Dependable with proactive problem-solving.

Mansioni

• Handle overflow welcome calls and general inbound/outbound calls in the main customer care queue.
• Partner with the local office to resolve escalated customer issues.
• Dedicate a minimum of 50% of working hours to handling inbound and outbound customer calls.
• Own complex customer complaints and see them through to a timely, satisfactory resolution.
• Coordinate with the service department for post-install issues to ensure a timely resolution.
• Assist local teams, both production and sales to ensure customers' projects move forward in the journey.
• Address customer needs via email, chat, and phone.
• Maintain up-to-date knowledge of market-specific information and timelines.
• Resolve customer concerns calmly, effectively and efficiently.
• Cross-functional collaboration by communicating customer needs to internal teams.
• Other duties as assigned

Conoscenze

Customer service

Escalation handling

Communication

Strumenti

CRM software

MS Office

Descrizione del lavoro

Jacuzzi Bath Remodel in Portland, OR is seeking a Customer Service Specialist to be the frontline contact for escalated customers. The role emphasizes warm, professional, responsive service and collaboration with the local office to resolve issues.

You will manage inbound/outbound calls, assist production and sales teams, and coordinate with service to close post-install problems. Working Monday to Friday 7:00am–3:30pm, you earn $25 per hour with opportunities to advance.