Customer Service Specialist

Americhem International; Middletown Township (PA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance (company-paid)

401(k) with company match

Paid time off

Paid holidays

Job summary

Americhem International, a PA-based distributor of janitorial and office supplies, is seeking a Customer Service/Sales Support Specialist. You will respond to customer inquiries about products, orders, and services, process orders by phone, in person, or online, and coordinate with sales reps to resolve issues.

Requirements include a high school diploma or GED and 1–3 years of related experience. You should have strong verbal and written communication, be proficient with Microsoft Office, and

Qualifications

• High school diploma or GED and 1–3 years related experience or training.
• Proficient with Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Excellent organizational skills and time management abilities.

Responsibilities

• Assist customers with questions and provide product or order information.
• Process customer orders by phone, in person, or online.
• Coordinate with sales representatives to resolve issues and follow through with customers.
• Support the sales department by generating quotes.

Skills

Verbal & written communication

Time management

Organizational skills

Microsoft Office proficiency

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

Americhem International, PA's leading janitorial and office supplies distributor, is seeking an experienced and enthusiastic Customer Service/Sales Support Specialist to join its team. This individual is tasked with providing stellar service in response to customer inquiries about products, orders, and services, and handling and resolving complaints. This individual will leverage their knowledge and skills to help Americhem become our customers' "trusted partner in clean!"

What you'll do:

• Assist customers in answering questions and providing product or order information as needed.
• Process customer orders over the phone, in person, or online.
• Coordinate with sales representatives to resolve issues and follow throughs with the customer
• Support the sales department by generating quotes

To be considered, applicants must possess High School diploma or general education degree (GED) and one to three years related experience and/or training. In addition, interested applicants should also possess:

• Excellent verbal and written communication skills
• Proficient with Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines.

We offer a rich benefits package that includes medical, dental and vision insurance, company-paid (i.e. free!) life insurance, a 401(k) benefit with company match, and other voluntary benefits. On top of that, we provide a generous Paid Time Off program, as well as paid holidays. We pride ourselves on being a family-oriented, FUN place to work.