Customer Service Specialist

Americhem-International-Inc; Middletown Township (PA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid time off

Paid holidays

Family-friendly, FUN place to work

Job summary

Americhem International, PA's leading janitorial and office supplies distributor, is seeking an experienced Customer Service/Sales Support Specialist to join its team. You will respond to customer inquiries about products, orders, and services and help resolve complaints, aiming to be the customer's trusted partner in clean!

The role involves assisting customers, processing orders, coordinating with sales, and generating quotes.

Qualifications

• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.

Responsibilities

• Answer customer questions and provide product or order information.
• Process orders via phone, in person, or online.
• Coordinate with sales representatives to resolve issues and follow up with customers.
• Generate quotes to support the sales team.

Skills

Verbal communication

Written communication

Organizational skills

Attention to detail

Time management

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

Americhem International, PA's leading janitorial and office supplies distributor, is seeking an experienced and enthusiastic Customer Service/Sales Support Specialist to join its team. This individual is tasked with providing stellar service in response to customer inquiries about products, orders, and services, and handling and resolving complaints. This individual will leverage their knowledge and skills to help Americhem become our customers' "trusted partner in clean!"

What you'll do:

• Assist customers in answering questions and providing product or order information as needed.
• Process customer orders over the phone, in person, or online.
• Coordinate with sales representatives to resolve issues and follow throughs with the customer
• Support the sales department by generating quotes

To be considered, applicants must possess High School diploma or general education degree (GED) and one to three years related experience and/or training. In addition, interested applicants should also possess:

• Excellent verbal and written communication skills
• Proficient with Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines.

We offer a rich benefits package that includes medical, dental and vision insurance, company-paid (i.e. free!) life insurance, a 401(k) benefit with company match, and other voluntary benefits. On top of that, we provide a generous Paid Time Off program, as well as paid holidays. We pride ourselves on being a family-oriented, FUN place to work.