Customer Service Specialist

PTS Advance; Miami, Fort Lauderdale (FL, FL); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Company vehicle

Full benefits

Job summary

PTS Advance is seeking a field-based Customer Outreach Representative to connect with homeowners and residents about upcoming utility and infrastructure projects. You will travel within an assigned territory in a company-provided vehicle, conduct in-person visits, answer questions, and help create a positive customer experience.

The role emphasizes strong communication, independence in a field environment, and professional representation in the community.

Qualifications

• Strong communication and interpersonal skills.
• Comfortable working independently in a field environment.
• Valid driver's license with a clean driving record.
• Customer service experience preferred but not required.
• Backgrounds in hospitality, retail, customer service, or community outreach highly encouraged.

Responsibilities

• Visit homeowners and residents within assigned service areas.
• Provide updates and information regarding upcoming projects.
• Answer customer questions and address concerns professionally.
• Document customer interactions and maintain accurate records.
• Drive throughout the territory daily using a company-provided vehicle.
• Represent the organization in a professional and positive manner.

Skills

Strong communication

Interpersonal skills

Independent work

Valid driver's license

Customer service experience

Job description

Customer Outreach Representative - Field Based

Pay: $22-$25/hr | Company Vehicle Provided | Full Benefits

A team is seeking outgoing and dependable individuals for a field-based Customer Outreach Representative role. This is a customer-facing opportunity focused on working directly with homeowners and residents throughout the community to provide information regarding upcoming utility and infrastructure projects. This role involves traveling throughout an assigned territory in a company-provided vehicle, conducting in-person visits, answering questions, and helping create a positive customer experience.

Responsibilities

• Visit homeowners and residents within assigned service areas
• Provide updates and information regarding upcoming projects
• Answer customer questions and address concerns professionallyDocument customer interactions and maintain accurate records
• Drive throughout the territory daily using a company-provided vehicle
• Represent the organization in a professional and positive manner

Qualifications

• Strong communication and interpersonal skills
• Comfortable working independently in a field environment
• Valid driver's license with a clean driving record
• Customer service experience preferred but not required
• Backgrounds in hospitality, retail, customer service, or community outreach highly encouraged