Customer Service Specialist

Everest Snow Management, Inc.; Burr Ridge (IL); On-site; USD 26,000 - 29,000; Full time

Job summary

Everest Snow Management, Inc. in Burr Ridge, IL is seeking a motivated Customer Service Representative to deliver an excellent customer experience, handle high-volume outbound calls, and identify new business opportunities during the snow season.

You’ll respond promptly to inquiries, resolve issues, and maintain accurate account information, while collaborating with sales for product knowledge. No prior experience is required—we train the right candidate; a high school diploma or GED is required.

Qualifications

• Excellent active listening and communication abilities.
• Able to handle high-volume outbound calls and manage rejection gracefully.
• Strong interpersonal skills and a customer-first mindset.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Conduct high-volume outbound cold calls to generate new business opportunities.
• Pursue and identify leads to grow the client base.
• Meet or exceed daily/weekly call and lead generation targets.
• Provide prompt responses to inquiries and service requests.
• Serve as the primary contact for clients during the snow season; maintain clear communication.
• Resolve customer issues professionally and turn challenges into positive experiences.
• Record interactions and follow up on customer experiences.
• Collaborate with the sales lead to improve service and product knowledge.

Skills

Active listening

Interpersonal skills

Communication skills

Outbound calling

Customer service

Education

High school diploma or GED

Job description

We’re looking for an enthusiastic, highly motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!

Compensation: $19 - $21 hourly plus incentives

Qualifications

• No prior experience required – we will train the right candidate
• Comfortable making high-volume outbound calls and handling rejection
• Reliable and dependable with a strong work ethic
• Goal-oriented mindset with the ability to meet or exceed targets
• Positive attitude and willingness to learn
• Strong knowledge of customer interface and interaction
• Must have graduated high school, received a G.E.D. or equivalent
• Excellent active listening, interpersonal, and communication skills

Responsibilities

• Conduct high-volume outbound cold calls to prospective clients to generate new business opportunities
• Actively prospect and pursue new business opportunities by identifying leads
• Meet or exceed daily/weekly call and lead generation targets
• Deliver exceptional customer service by responding promptly to client inquiries, concerns, and service requests
• Act as the primary point of contact for clients during the snow season, ensuring clear and timely communication
• Resolve customer issues efficiently and professionally, turning challenges into positive experiences
• Overcome objections and handle rejection with a positive, results-driven attitude
• Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
• Record customer interactions and follow up on their experience with our company
• Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
• Interact with the sales lead to maintain and improve service and product knowledge
• Ensure customer account information is up-to-date