Onsite Customer Service Specialist (SAP, Logistics)

Hunter Hamilton; Malvern (Chester County); On-site; USD 40,000 - 55,000; Full time

Job summary

A global manufacturing company is seeking an experienced Customer Service professional for its onsite operations in Malvern, PA. This role requires someone with 2-4 years of customer service experience, ideally in the manufacturing sector. Responsibilities include managing orders in SAP, coordinating deliveries, and resolving customer complaints. Strong communication and problem-solving skills are essential. This is an onsite role requiring flexibility with shifts.

Qualifications

• 2-4 years of customer service experience, preferably in manufacturing/building products.
• Experience in managing customer orders and resolving issues.
• Ability to work in a fast-paced environment.

Responsibilities

• Manage and maintain customer orders in SAP.
• Process EDI and standard orders; verify pricing and availability.
• Coordinate with sales, logistics, and operations for on-time delivery.
• Resolve customer issues, complaints, and RMAs professionally.
• Track shipments and expedite urgent orders.

Skills

Strong communication

Organization

Multitasking

Customer-focused mindset

Problem-solving ability

Tools

SAP

Job description

A global manufacturing company is seeking an experienced Customer Service professional for its onsite operations in Malvern, PA. This role requires someone with 2-4 years of customer service experience, ideally in the manufacturing sector. Responsibilities include managing orders in SAP, coordinating deliveries, and resolving customer complaints. Strong communication and problem-solving skills are essential. This is an onsite role requiring flexibility with shifts.