Customer Service Specialist I #Full Time

61st Street Service Corporation; New Jersey; Remote; USD 60,000 - 80,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Kundenservice-Spezialisten, der für die Bearbeitung und Lösung eingehender Anrufe von Patienten und Versicherungen verantwortlich ist. In dieser Rolle haben Sie die Möglichkeit, in einem dynamischen Umfeld zu wachsen und Teil eines Karrierepfades im Revenue Cycle zu werden. Sie werden für die Sammlung ausstehender Zahlungen, die Aktualisierung von Kontoinformationen und die Dokumentation von Interaktionen verantwortlich sein. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem unterstützenden Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Gesundheitsversorgung

Bezahlte Freizeit

Wettbewerbsfähige Vergütung

Karriereentwicklungsmöglichkeiten

Qualifications

• Erfahrung im Umgang mit Patienten und Versicherungsanfragen.
• Verständnis von Verträgen und Abrechnungsanforderungen.

Responsibilities

• Bearbeitung von eingehenden Anrufen von Patienten und Versicherungen.
• Etablierung von Zahlungsvereinbarungen und Dokumentation im Abrechnungssystem.

Skills

Kundenservice

Versicherungskenntnisse

Medizinische Terminologie

Kommunikationsfähigkeiten

Education

High School Diploma oder GED

Tools

Epic

Elektronische Abrechnungssysteme

Job description

Career Opportunities with 61st Street Service Corp

Current job opportunities are posted here as they become available.

Customer Service Specialist I #Full Time

The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.

This position is primarily remote, candidates must reside in the Tri-State area.

Note: There may be occasional requirements to visit the office for training, meetings, and other business needs.

Opportunity to grow as part of a Revenue Cycle Career Ladder!

Job Summary:

The Customer Service Specialist I is responsible for handling and resolving incoming phone calls from patients, insurance carriers and or physician offices. Responsibilities will include collections of outstanding patient balances, establishing payment arrangements, updating patient and guarantor account with new demographic and insurance coverage information. The Customer Service Specialist must exhibit professional and courteous behavior at all times during patient and/or client interaction.

Job Responsibilities:

• Handle large volume of calls and perform work in a timely manner.
• Attempts to collect full payment from patient or guarantor in a professional and courteous manner.
• Establishes payment arrangements per guidelines. Documents terms in billing system.
• Applies of payments collected over the phone to each date of service.
• Handles customer inquiries, disputes and complaints. Escalates contentious complaints to supervisor or higher management.
• Obtains all insurance, demographic, guarantor information and updates patient profile as well as bill third party payers as appropriate.
• Clearly documents in system summary of work and follow up steps after each call.

Job Qualifications:

• High school graduate or GED certificate is required.
• A minimum of 6 months’ experience in a physician billing or third party payer environment.
• Must demonstrate an understanding of contracts, insurance benefits, exclusions and other billing requirements as well as claim forms, HMOs, PPOs, Medicare, Medicaid and compliance program regulations.
• Candidate must demonstrate the ability to understand and navigate the payer adjudication process.
• Patient financial and practice management system experience in Epic and/or other electronic billing systems is preferred.
• Knowledge of medical terminology is preferred.
• Previous call center/claims experience is preferred.
• Previous experience in an academic healthcare setting is preferred.

Hourly Rate Ranges: $21.63 - $26.44

Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.

61st Street Service Corporation

At 61 st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.