Customer Service Specialist I #Full Time

61st Street Service Corporation; New York (NY); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Service Specialist I to join their team. This role is primarily remote, allowing for flexibility while supporting a large multi-specialty practice. The successful candidate will handle incoming calls, resolve patient inquiries, and manage billing processes with professionalism and courtesy. As part of a dynamic work environment, you will have opportunities for growth within the Revenue Cycle Career Ladder. If you have a passion for customer service and a background in healthcare billing, this position is perfect for you.

Benefits

Healthcare

Paid Time Off

Flexible Work Environment

Qualifications

• 6+ months experience in physician billing or third-party payer environment.
• Understanding of insurance benefits, billing requirements, and compliance regulations.

Responsibilities

• Handle and resolve incoming phone calls from patients and insurance carriers.
• Establish payment arrangements and document terms in the billing system.

Skills

Customer Service

Communication Skills

Problem Solving

Insurance Knowledge

Education

High School Diploma or GED

Tools

Epic

Job description

Career Opportunities with 61st Street Service Corp

Current job opportunities are posted here as they become available.

Customer Service Specialist I #Full Time

The 61st Street Service Corporation provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.

This position is primarily remote; candidates must reside in the Tri-State area.

Note: There may be occasional requirements to visit the office for training, meetings, and other business needs.

Opportunity to grow as part of a Revenue Cycle Career Ladder!

Job Summary:

The Customer Service Specialist I is responsible for handling and resolving incoming phone calls from patients, insurance carriers, and/or physician offices. Responsibilities include collecting outstanding patient balances, establishing payment arrangements, and updating patient and guarantor accounts with new demographic and insurance coverage information. The Customer Service Specialist must exhibit professional and courteous behavior at all times during patient and/or client interactions.

Job Responsibilities:

• Handle a large volume of calls and perform work in a timely manner.
• Attempt to collect full payment from patients or guarantors in a professional and courteous manner.
• Establish payment arrangements per guidelines and document terms in the billing system.
• Apply payments collected over the phone to each date of service.
• Handle customer inquiries, disputes, and complaints, escalating contentious issues to supervisors or higher management as needed.
• Obtain and update all insurance, demographic, and guarantor information; bill third-party payers as appropriate.
• Clearly document work summaries and follow-up steps after each call in the system.

Job Qualifications:

• High school diploma or GED required.
• Minimum of 6 months’ experience in a physician billing or third-party payer environment.
• Understanding of contracts, insurance benefits, exclusions, billing requirements, claim forms, HMOs, PPOs, Medicare, Medicaid, and compliance regulations.
• Ability to understand and navigate the payer adjudication process.
• Experience with patient financial and practice management systems such as Epic or similar is preferred.
• Knowledge of medical terminology is preferred.
• Previous call center or claims experience is preferred.
• Experience in an academic healthcare setting is preferred.

Hourly Rate Ranges: $21.63 - $26.44

Note: Salary offers will fall within these ranges based on experience, skills, training, and education.

61st Street Service Corporation

We are committed to providing excellent customer service and maintaining a productive environment for all employees. Our comprehensive benefits package includes healthcare, paid time off, and more to promote a healthy lifestyle.

We are an equal employment opportunity employer and adhere to all applicable civil rights laws.