Customer Service Specialist – REMOTE – Eastern Time Insurance Services Group of the Southeast, Inc.

Insurance Services Group of the Southeast, Inc.; Orlando (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a confident and organized Customer Service Representative to join their dynamic team. This role involves handling policyholder inquiries via phone and email in a fast-paced, remote environment. You will be responsible for answering calls, making outbound requests for documents, and providing clerical support. The ideal candidate will possess excellent communication skills, a customer service orientation, and the ability to adapt to changing demands. Join a rapidly growing organization recognized for its success and commitment to core values, where your contributions will be valued.

Benefits

Medical, Dental, and Vision insurance

Short-Term and Long-Term Disability insurance

Basic and Voluntary Life Insurance

401(k) retirement plan

Qualifications

• 1+ year experience in commercial underwriting or premium auditing.
• Ability to work independently in a distraction-free remote environment.
• Spanish language skills preferred.

Responsibilities

• Answer incoming calls and support or direct them to appropriate staff.
• Make outbound calls to request documents from customers.
• Provide clerical support to other departments.

Skills

Excellent verbal and written communication

Active listening skills

Customer service orientation

Coordination and time management skills

Monitoring and judgment abilities

Adaptability to a fast-paced environment

Education

High School Diploma

Tools

Microsoft Office

Outlook

Job description

Job Title: Customer Service Representative

Hourly Rate: $20 ‒ $24

Department: Administration

ISG is seeking a confident, outgoing, professional, and organized individual with multitasking abilities to join our growing team. The Customer Service Representative will work remotely using company-provided equipment in a fast-paced environment, handling policyholder inquiries via phone and email regarding policy extensions, document requirements for audits, document indexing, and providing clerical support as needed.

General Accountabilities:

1. Answer incoming calls and support or direct them to the appropriate staff.
2. Make outbound calls to request documents from customers.
3. Return voicemail messages and support or direct calls accordingly.
4. Address basic questions from policyholders and agents about the audit and verification process.
5. Provide reasonable due date extensions for policyholders and agents.
6. Review and analyze incoming emails, submissions, and reports, then distribute to relevant personnel.
7. Index documentation into the internal electronic filing system.
8. Assist in updating contact information for policyholders or agents as needed.
9. Provide clerical support to other departments.
10. *Duties may be added or changed at the company's discretion.*

Job Qualifications:

• High School Diploma required.
• Minimum of 1-year experience in commercial underwriting or premium auditing.
• Proficiency in Microsoft Office and Outlook.
• Ability to work independently in a distraction-free remote environment.
• Spanish language skills preferred.

Skills:

• Excellent verbal and written communication.
• Active listening skills.
• Customer service orientation.
• Coordination and time management skills.
• Monitoring and judgment abilities.
• Adaptability to a fast-paced environment.

Benefits Offered:

• Medical, Dental, and Vision insurance.
• Short-Term and Long-Term Disability insurance.
• Basic and Voluntary Life Insurance.
• 401(k) retirement plan.

About Insurance Services Group of the Southeast:

ISG is a dynamic, rapidly growing organization recognized on the Inc. 5000 list in 2017, 2018, and 2019 as one of the fastest-growing private companies in the U.S. Founded in 2007, our success stems from our experienced, dedicated team committed to our core values and vision.