Customer Service Specialist

Children's Mercy Hospital; Kansas City (MO); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Service Specialist to join their compassionate team. In this role, you will provide analytical support and assist patients and families in navigating billing concerns. Your contributions will help ensure a seamless experience for all, as you work to de-escalate issues and identify trends in billing errors. This remote position offers flexibility while allowing you to make a meaningful impact in children's health. Join a workplace that values kindness, inclusion, and integrity, and help us continue our mission of providing exceptional care.

Qualifications

• Experience in customer service, financial industry, and revenue cycle.
• Ability to handle billing inquiries and escalate issues.

Responsibilities

• Provide analytical support to Customer Service Supervisor.
• Resolve escalated questions related to billing.
• Identify trends in billing errors.

Skills

Customer Service

Financial Industry Experience

Revenue Cycle Experience

Medical Insurance Billing

Education

Associate's Degree

3-5 years Experience

Job description

Customer Service Specialist

Requisition ID

2025-32879

Requisition Post Information* : Posted Date

5 hours ago(5/2/2025 1:14 PM)

Posting Category

Administrative Support/Customer Service

Division

PFS/MASTER

Work Type

Full Time

Work Days

Monday-Friday

Work Hours

8:00-4:30

FLSA Status

Non-Exempt

Location : Name

Adele Hall

Recruiter : Full Name: First Last

Normandy Hurd

Recruiter : Email

[e-mail]

Thanks for your interest in Children's Mercy!

Do you envision finding a meaningful role with an inclusive and compassionate team? At Children's Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years.

Children's Mercy is in the heart of Kansas City - a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children's health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.

Overview

The Customer Service Specialist serves as the analytical support to the Customer Service Supervisor and Customer Service Manager by reviewing, handling and responding to requests received from guarantors and/or vendors acting on behalf of Children's Mercy. This position is responsible for identifying and escalating trends in billing or process errors to mitigate guarantor concerns. The incumbent also serves financial advocate for patients and families to navigate, de-escalate and resolve any escalated questions and/or concerns related to their billing or Revenue Cycle experience.

At Children's Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.

Additionally, it's important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children's Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.

Responsibilities

Describe Essential Function: Provides analytical support to the Customer Service Supervisor and Customer Service Manager by reviewing, handling and responding to requests received from guarantors and/or vendors acting on behalf of Children's Mercy

• Describe Essential Function: Appropriately interacts with guarantors or other internal/customers to navigate, de-escalate, and resolve any escalated questions and/or concerns related to their billing or Revenue Cycle experience
• Describe Essential Function: Identifies and escalates trends in billing or process errors to mitigate guarantor concerns

Qualifications

• Associate's Degree or 3-5 years experience Customer Service Experience, Financial Industry Experience, Revenue Cycle Experience, Medical Insurance Billing

Benefits at Children's Mercy

The benefits plans at Children's Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.

Learn more about Children's Mercy benefits.

Starting Pay

Our pay ranges are market competitive. The pay range for this job begins at $20.66/hr, but your offer will be determined based on your education and experience.

Remote Work/Work from Home

This position is entirely remote or work-from-home. The person hired must live in the Kansas City metro area and may attend on-site meetings, as scheduled.

EEO Employer/Disabled/Vet

Children's Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation all are factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children's Mercy is smoke and tobacco free.

Our commitment to Diversity & Inclusion

CM is committed to creating a diverse and inclusive workforce. Our patients and families come from all walks of life, and so do we. We know that our greatest strengths come from the people who make up our team so we hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our hospital stronger and our patient care more compassionate.

If you share our values and our enthusiasm for service, you will find a home at CM. In recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, ethnicity, race, sex, sexual orientation, gender identity and expression, national origin, age, languages spoken, veteran status, color, religion, disability and beliefs.

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