Customer Service Specialist

WEX; Illinois; Remote; USD 60,000 - 80,000; Part time

Job summary

WEX is seeking a friendly, solutions-oriented Part-Time Customer Service Specialist to join our remote team. The role involves responding to customer inquiries and troubleshooting issues to ensure positive customer experiences. Candidates should have over a year of customer service experience, strong communication skills, and attention to detail. WEX offers flexible scheduling and a supportive remote culture, making it an excellent opportunity for individuals seeking a balanced work environment.

Benefits

Flexible part-time schedule

Remote-first culture

Comprehensive training

Ongoing learning opportunities

Qualifications

• Experience in customer service, call center, or client support role.
• Ability to navigate multiple systems and screens.
• Reliable home internet and professional workspace.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Assist with account questions, billing concerns, and product info.
• Document interactions accurately in the CRM system.

Skills

Strong communication

Active listening

Problem-solving

Education

1+ year of experience in customer service

Tools

CRM platforms (e.g., Salesforce, Zendesk)

Job description

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Job Title: Part-Time Customer Service Specialist

Schedule: 20–25 hours per week (Flexible shifts available)

About WEX

WEX is a leading financial technology service provider, simplifying the complexities of payment systems for businesses across the globe. From fleet and corporate payments to healthcare benefits, we power the modern workforce with smart, intuitive solutions. We thrive on innovation, collaboration, and empowering our people to grow their careers while helping clients succeed.

Position Overview

WEX is seeking a friendly, solutions-oriented Part-Time Customer Service Specialist to join our team remotely. In this role, you'll be the first point of contact for customers, helping to resolve inquiries, troubleshoot issues, and ensure every interaction leaves them feeling supported and valued.

What You’ll Do

• Respond to customer inquiries via phone, email, or chat in a prompt, courteous, and professional manner
• Assist customers with account questions, billing concerns, and product information
• Troubleshoot basic technical issues and escalate complex matters when needed
• Document interactions accurately in the CRM system
• Collaborate with internal teams to resolve customer issues efficiently
• Uphold WEX’s commitment to delivering outstanding customer experiences

What We’re Looking For

• 1+ year of experience in a customer service, call center, or client support role
• Strong communication and active listening skills
• Comfort navigating multiple systems and screens simultaneously
• Self-motivated and able to work independently in a remote environment
• High attention to detail and a problem-solving mindset
• Reliable home internet and a quiet, professional work setting

Preferred Qualifications

• Experience with CRM platforms (e.g., Salesforce, Zendesk)
• Familiarity with fintech, payment solutions, or benefits administration is a plus
• Bilingual English/Spanish is a bonus

Why Join WEX?

• Flexible part-time schedule to fit your life
• Remote-first culture and supportive team environment
• Comprehensive training and ongoing learning opportunities
• Be part of a purpose-driven company shaping the future of commerce

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Accounting/Auditing, Administrative, and Finance

• Industries

  Education Administration Programs and Government Administration

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