Bilingual Healthcare Customer Service Representative

University of Colorado Medicine; Aurora (IL); Remote; USD 70,000 - 87,000; Full time

Job summary

The University of Colorado Medicine is seeking a fully bilingual Healthcare Customer Service Representative to improve patient experiences. The role involves resolving inquiries for Spanish-speaking patients and performing tasks in a call center environment while supporting their healthcare needs. Candidates should have a strong customer service background and the ability to multitask effectively in a remote setting.

Benefits

Language pay differential of $1.50/hr

Generous leave and health plans

Retirement contributions

Qualifications

• Bilingual in English and Spanish, required.
• 2 years healthcare experience preferred.
• Technical proficiency needed.

Responsibilities

• Handle up to 60 patient calls daily.
• Assist with account updates and payment options.
• Resolve queries and provide information about medical bills.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Analytical thinking

Interpersonal skills

Education

High school diploma or equivalent

Job description

Bilingual Healthcare Customer Service Representative

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Bilingual Healthcare Customer Service Representative

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University of Colorado Medicine (CU Medicine) is the region’s largest and most comprehensive multi-specialty physician group practice. The CU Medicine team delivers business operations, revenue cycle and administrative services to support the patients of over 4,000 University of Colorado School of Medicine physicians and advanced practice providers. These providers bring their unparalleled expertise at the forefront of medicine to deliver trusted, compassionate health care services at primary and specialty care clinics as well as facilities operated by affiliate hospitals of the University of Colorado.

We are seeking a fully bilingual individual (English/Spanish) who is interested and excited about the opportunity to serve as a primary Patient Support resource for our Spanish speaking patients/families.

The Bilingual Healthcare Customer Service Representative will provide a language pay differential of $1.50/hr which is reflected in the posted pay range. Language testing will be deployed for all qualified candidates to ensure bilingual skills are at the proficiency level needed to meet the expectations/requirements of the job.

This job can be performed 100% remotely.

The goal of the Bilingual Healthcare Customer Service Representative is to elevate the University of Colorado patient experience by addressing questions/concerns and fielding correspondence requests primarily received via phone in a call center environment. The ideal candidate will demonstrate the ability to successfully multitask and alternate between multiple programs.

The Bilingual Healthcare Customer Service Representative Will

• Receive and bring to resolution up to 60 calls daily in a fun, fast paced, metric-driven environment.
• Interact directly via phone with patients, affiliate partners, payers, and healthcare providers.
• Collect payments and/or provide guidance on payment options for outstanding balances.
• Update accounts with new or corrected information; request itemized statements &/or re-bill claims when appropriate.
• Explain medical bills and identify deductibles, coinsurance, copays and other patient financial responsibilities.
• Utilize analytical thinking for account research and reconciliation.
• Manage all interactions in a positive, caring manner.
• Perform specialized tasks as assigned by the manager and/or supervisor.
  
  

Requires high school diploma or equivalent and a minimum of 2 years’ healthcare experience, preferred 2 years of medical billing and direct patient contact in call center environment with exposure to insurance billing and medical terminology. Must be technically proficient. Requires advanced verbal and written communication skills. Must possess strong interpersonal skills. Professional maturity and ability to exercise sound judgement are essential. Written/verbal fluency in both English and Spanish is required.

All applications MUST be submitted via our website. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

CU Medicine is dedicated to ensuring a safe and secure environment for our staff and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees prior to their employment. We are an equal opportunity employer.

The listed pay range (or hiring rate) represents CU Medicine’s good faith and reasonable estimate of the range of possible compensation at the time of posting and is based on evaluation of competitive market data.

A variety of factors, including but not limited to, internal equity, experience, and education will be considered when determining the final offer.

CU Medicine provides generous leave, health plans and retirement contributions which take your total compensation beyond the number on your paycheck. Find information about our benefits here.

CU Medicine will post all jobs for a minimum of 7 days or until 250+ applicants have been received (whichever comes first).

CU Medicine supports a Tobacco Free Workplace Environment which prohibits smoking and the use of tobacco products on CU Medicine property, Anschutz Medical Campus and adjacent business locations.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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