QVC Customer Service Specialist

Qurate Retail Group; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

QVC is seeking a Customer Service Specialist to work remotely, assisting customers through calls while promoting products and maintaining high-paced service. The role offers opportunities for advancement, requires strong communication skills, and is designed for those passionate about customer interaction in a fast-moving retail environment.

Benefits

Health care benefits starting on day 1

401(k) plan

Paid time off

Tuition reimbursement

Employee assistance program

Parental leave

Company discounts

Qualifications

• Self-provided computer with a Microsoft Operating System not older than 3 years.
• Headset compatible with QVC specifications.
• High-speed internet connection (certain types not supported).

Responsibilities

• Handle a high volume of customer inquiries.
• Personalize the experience for each caller.
• Promote products and assist with orders.

Skills

Problem-solving

Communication

Customer service

Job description

QVC Customer Service Specialist


Thank you for your interest in joining our team! QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs.



QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community.





The Opportunity

QVC Customer Service Specialists help answer inbound customer calls. Working from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and drive sales while maintaining a high-paced call volume.



Life with QVC as a Customer Service Specialist

Busy day handling a high volume of customer inquiries.
You'll personalize the experience for each caller.
You'll answer incoming calls like confirming refunds, taking payments, placing orders, analyzing account data, and promoting additional products.
Opportunity for advancement across the entire QVC Group network.
You'll report to an assigned Supervisor.
You'll work a set schedule and structured day, this includes a weekly weekend set shift.
You'll work remotely from home.


Compensation

Starting rate is $15.00/hour.
Automatic increases in pay every 6 months for 2 years.
New! Pay for Performance incentive paid out monthly to eligible team members.


Who We Are

QVC takes shoppers on a journey – embracing the new, exploring untrodden paths, and bringing shoppers a unique perspective that enriches their lives. We offer a curated assortment of exclusive products and top brand names in health and beauty, jewelry, home/lifestyle, fashion/accessories, and electronics and incorporates entertainment, personalities and industry experts to provide a unique shopping experience.

Learn and work in a virtual environment.
Communicate with a variety of styles.
Navigate multiple systems and screens.
Follow QVC computer system requirements.
Troubleshoot own technical problems (partner with IT when needed).
Available to work weekends, holidays, and additional hours.
Reside in Florida, Georgia, Greater Boise, ID area, North Carolina, South Carolina, Texas, or Virginia.


System Requirements

Our Work at Home Team Members need to maintain the necessary system requirements to provide a great experience for our customers. A full specification list will be provided after your interview, here are a few items:

Self-provided computer or laptop, running a Microsoft Operating System, not older than 3 years.
Headset compatible with QVC specifications.
High-speed internet connection. Satellite, broadband, wireless, mobile, or dial-up services are not permitted.
Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported.


Training Schedule

Your QVC career begins with a paid training period where attendance and participation is required. Your first day will be on a Wednesday to complete Tech Set Up. After you connect orientation and training will begin on Monday for six weeks, Monday - Friday 9:00 am -5:30 pm ET. Training schedule and working schedule post training will differ. Training is mandatory for the entire six weeks.



The Application Process

Our application process is candidate-led.

1. Complete Application

2. Complete skills assessment on mobile device or computer

4. Self-Schedule interview



Remote work is not permitted in NYC at this time.

#LI-Remote

The Opportunity

• You reside in a QVC approved state.

• You'll work remotely.

• Busy day handling a high volume of customer inquiries.

• You'll personalize the experience for each caller.

• You'll answer incoming calls like confirming refunds, taking payments, placing orders, analyzing account data, and promoting additional products.

• Opportunity for advancement across the entire QVC Group network.

• You'll report to an assigned Supervisor.

• You'll work a set schedule and structured day, this includes a weekly weekend set shift.

Who We Are

QVC empowers shoppers with knowledge and shares insights in a lively and engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewelry – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. QVC reaches more than 200 million homes worldwide via its 13 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages.

• Learn and work in a virtual environment

• Communicate with a variety of styles.

• Navigate multiple systems and screens.

• Follow QVC computer system requirements.

• Troubleshoot own technical problems (partner with IT when needed).

• Available to work weekends, holidays, and additional hours as require

System Requirements

Our Work at Home Team Members need to maintain the necessary system requirements to provide a great experience for our customers. A full specification list will be provided after your interview, here are a few items:

• Self-provided computer or laptop, running a Microsoft Operating System, not older than 3 years.

• Headset compatible with QVC specifications.

• High-speed internet connection. Satellite, broadband, wireless or dial-up services are not an option i.e. no 5G Home, Wi-Fi or Starlink

• Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported.

Training Schedule

Your QVC career begins with a paid training period where attendance and participation is required. Your first day will be on a Thursday to complete Tech Set Up. After you connect orientation and training will begin on Monday for six weeks, Monday - Friday 9:00 am -5:30 pm ET. Training schedule and working schedule post training will differ.

The Application Process

Our application process is candidate-led.

1. Complete Application

2. Complete skills assessment on mobile device or computer

4. Self-Schedule interview

Remote work is not permitted in NYC at this time.

#LI-Remote

This is a remote position.

If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you ’ ll thrive with us . If you appreciate a company committed to inclusion and belonging for all, you’ll be amazed at what’s available for our team members . We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!

For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance.

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