Customer Service Specialist

Recooty Inc.; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Outdoor Roadie is seeking a dedicated Customer Service Specialist to enhance customer journeys for adventurers. This fully remote role requires strong communication skills, experience in customer support, and a passion for outdoor travel. Join a company committed to making exploration accessible and fun!

Benefits

Flexible working hours

Collaborative, startup-style culture

Employee discount

Access to gear testing opportunities

Qualifications

• Minimum 2 years of experience in customer support or client-facing role.
• Excellent communication skills in English (B2 level or higher).
• Experience with outdoor gear or overlanding is a strong plus.

Responsibilities

• Deliver friendly, knowledgeable support via email, chat, and phone.
• Resolve inquiries about products, delivery, warranties, and technical use.
• Guide customers through product decisions.

Skills

Communication

Problem-solving

Customer-first mindset

Tools

Zendesk

Gorgias

Shopify

Job description

Are you passionate about outdoor travel and delivering exceptional customer service? At Outdoor Roadie, we're looking for a dedicated Customer Service Specialist to support our growing community of adventurers, partners, and outdoor enthusiasts.

Who We Are:

Outdoor Roadie is a UK-based brand redefining rooftop camping with compact, travel-ready tents that don’t compromise on quality or comfort. We’re a small but passionate team committed to making outdoor exploration more accessible, flexible, and fun. If you value clear communication, creative problem-solving, and a customer-first mindset, we want to hear from you.

What We're Looking For:

We’re looking for a Customer Service Specialist to join the Outdoor Roadie team — fully remote!

• Excellent communication skills in English (B2 level or higher).
• A minimum of 2 years of experience in a customer support or client-facing role.
• Experience with outdoor gear, vehicle-based travel, or overlanding is a strong plus.
• Bonus: familiarity with eCommerce platforms like Shopify and tools like Zendesk or Gorgias.

Roles and Responsibilities:

As a Customer Service Specialist at Outdoor Roadie, you’ll be the voice of our brand and the first point of contact for our customers. Whether it's answering questions about roof tent setups or resolving post-purchase concerns, your role is essential in creating a seamless and welcoming customer journey.

• Deliver friendly, knowledgeable support via email, chat, and phone.
• Resolve inquiries about products, delivery, warranties, and technical use.
• Guide customers through product decisions with genuine enthusiasm and confidence.
• Monitor and track customer issues, escalating where necessary to ensure resolution.
• Gather feedback and report trends to help refine our products and services.
• Help maintain and improve our FAQ and support documentation for self-service.

We encourage all new team members to familiarize themselves with our products, values, and customer base so they can confidently speak the language of adventure.

What We Offer:

• A fully remote position – work from wherever you feel most productive.
• A competitive salary (£28,000–£34,000 annually, depending on experience).
• Flexible working hours with a collaborative, startup-style culture.
• Opportunities to grow with a fast-moving UK brand in the outdoor industry.
• Employee discount and access to gear testing opportunities.

Job Details:

• Full-time: 5 days a week (including occasional weekends), 8-hour shifts.
• Tech Requirements: A reliable laptop, mobile phone, fast internet connection, and a backup plan in case of outages.

At Outdoor Roadie, we value authenticity, initiative, and a human-first approach to communication. If you're excited by the idea of helping people explore the outdoors more easily and comfortably, we’d love to hear from you.

To apply: Please submit a unique, human-written application — automated or generic responses will not be considered. Tell us why you’re excited to join the Outdoor Roadie journey.