Customer Service Specialist

JOBSTODAY.WORLD; Hawaii; On-site; USD 25,000 - 30,000; Full time

Job summary

JOBSTODAY.WORLD is hiring Customer Service Representatives to support client teams across Hawaii. This on-site role requires engaging with customers via phone, email, chat, or in person, providing accurate product and policy information, and ensuring a positive service experience.

No prior experience is required as training is provided; successful candidates demonstrate strong listening, communication, and problem-solving abilities in a fast-paced environment.

Qualifications

• Requires a high school diploma or GED.
• Customer service experience is preferred but not required.
• Strong English verbal and written communication skills.

Responsibilities

• Respond to inquiries via phone, email, chat, or in person.
• Provide accurate information on products, services, policies, and requests.
• Resolve customer concerns and escalate issues as needed.
• Process service requests, orders, payments, or account updates.
• Record customer interactions in internal systems accurately.
• Coordinate with operations and other departments to resolve issues.
• Follow company procedures and confidentiality requirements.
• Maintain professional communication and contribute to customer satisfaction.

Skills

Verbal communication

Written communication

Problem solving

Data entry

Multitasking

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Customer Service Representative - On-Site (Hawaii, USA)

Location: On-site - Multiple Locations Across Hawaii

Note: This is not a remote position. Multiple openings are available across different client sites in Hawaii.

About the Role

We are hiring professional and customer-focused Customer Service Representatives to join client teams in Hawaii.

You will assist customers, answer questions, resolve service issues, and provide a positive experience. No prior experience? Training is provided for motivated candidates.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person
• Provide accurate information about products, services, policies, and requests
• Resolve customer concerns and **escalate** issues when necessary
• Process service requests, orders, payments, or account updates
• Record customer interactions accurately in internal systems
• Coordinate with operations and other departments to resolve issues
• Follow company procedures, service standards, and confidentiality requirements
• Maintain professional communication and contribute to customer satisfaction

Your Profile

• High school diploma, GED, or equivalent
• Previous experience in customer service, retail, hospitality, call center, or administrative support preferred but not required
• Excellent verbal and written English communication skills
• Strong listening, interpersonal, and problem-solving abilities
• Basic computer and data-entry skills
• Organized and able to manage multiple customer requests in a fast-paced environment
• Reliable, service-oriented, and able to work independently or in a team
• Legally authorized to work in the United States