Remote Customer Service Representative- You must be located in USA

NEIGHBORHOOD CHRISTIAN CENTERS, INC; Los Angeles (CA); Remote; USD 22,000 - 30,000; Full time

Job summary

Neighborhood Christian Centers, Inc. is seeking a friendly Remote Customer Service Representative to assist with inquiries, provide accurate information, and maintain records while ensuring positive interactions with the people we serve.

You will respond to inquiries via phone, email, and approved platforms, document interactions, and escalate complex matters as needed, all while meeting service quality and attendance standards.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Basic computer skills including email, internet navigation, and data entry.
• Professional telephone and email etiquette.
• Ability to manage tasks independently while working remotely and reliable internet access.

Responsibilities

• Respond to incoming customer inquiries via phone, email, and approved platforms.
• Provide accurate information about services, programs, and procedures using approved resources.
• Document interactions, requests, and follow-up actions in designated systems.
• Update customer records and maintain accurate information.
• Escalate complex or sensitive matters to the appropriate department.
• Meet established service quality, attendance, and productivity expectations.

Skills

Verbal communication

Written communication

Basic computer skills

Telephone etiquette

Remote work

Reliable internet

Email etiquette

Education

High school diploma

Tools

CRM systems

Ticketing systems

Job description

We are seeking a friendly, professional, and dependable Remote Customer Service Representative to join our team. In this role you will assist with inquiries, provide accurate information, maintain records, and ensure positive interactions with the people we serve.

Key responsibilities

• Respond to incoming customer inquiries via phone, email, and approved platforms.

• Provide accurate information about services, programs, and procedures using approved resources.

• Document interactions, requests, and follow-up actions in designated systems.

• Update customer records and maintain accurate information.

• Escalate complex or sensitive matters to the appropriate department.

• Meet established service quality, attendance, and productivity expectations.

Required qualifications

• High school diploma or equivalent.

• Strong verbal and written communication skills.

• Basic computer skills including email, internet navigation, and data entry.

• Professional telephone and email etiquette.

• Ability to manage tasks independently while working remotely and reliable internet access.

Nice to have

• Experience with customer relationship management (CRM) or ticketing systems.

• Bilingual communication skills in English and Spanish or Chinese (Mandarin or Cantonese).