Customer Service Specialist

Nexxaworks; Cincinnati (OH); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Competitive weekly pay

Career growth and advancement

Hands-on training and mentorship

Collaborative work environment

Job summary

Nexxaworks, based in Cincinnati, seeks a Customer Service Specialist to be the frontline for customer interactions via phone, email, and chat. You will address inquiries, resolve issues, and provide clear information on our products and services.

The role emphasizes strong communication, problem-solving, and CRM proficiency, with opportunities for growth within a collaborative team. Training and mentorship accompany a supportive work environment at a growing marketing partner.

Qualifications

• Experience in a customer service or related role.
• Excellent verbal and written communication skills.
• Proficient with CRM software.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues efficiently to ensure satisfaction.
• Provide accurate information about products, services, and policies.
• Document and track customer interactions in the CRM system.
• Collaborate with internal teams to address and resolve complex customer needs.
• Identify opportunities to improve customer experience and provide feedback to management.

Skills

Communication

CRM software

Problem solving

Multitasking

Tools

CRM software

Job description

Welcome to Nexxaworks, where creativity, strategy, and innovation come together to craft marketing solutions that truly make a difference. We're not your average marketing firm - we're your growth partners, your storytellers, and your biggest cheerleaders.

Job Description Position Overview We are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. In this role, you will be the frontline representative of our company, responsible for delivering exceptional service and support to our valued customers. You will engage with customers across multiple channels, including phone, email, and chat, addressing inquiries, resolving issues, and providing accurate information about our products and services.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues efficiently to ensure satisfaction.
• Provide accurate information about products, services, and policies.
• Document and track customer interactions and transactions in the CRM system.
• Collaborate with internal teams to address and resolve complex customer needs.
• Identify opportunities to improve customer experience and provide feedback to management.

Qualifications

Requirements

• Proven experience in a customer service or related role.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency with customer relationship management (CRM) software.

Benefits

Additional Information

• Competitive weekly pay
• Opportunities for career growth and advancement
• Hands-on training and mentorship
• Collaborative and supportive work environment