Customer Service Advisor

Community Options, Inc.; Ohio; Remote; Full time

Job summary

A leading company in IT Services is seeking Customer Service Representatives to handle customer inquiries through various communication channels. The role entails resolving issues and providing assistance, requiring strong communication skills and a high school diploma. Full-time commitment and a quiet workspace are essential. Competitive pay is offered.

Qualifications

• Must have a stable employment history.
• Full professional proficiency in English required.
• Must reside within an approved state and be able to work from home.

Responsibilities

• Answer customer inquiries via phone, chat, and other methods.
• Resolve customer service issues in a timely manner.
• Utilize computer technology to manage a high volume of calls.

Skills

Excellent oral and written communication skills

Ability to accurately type at least 25 wpm

Experience using internet-based browsers

Education

High School diploma or equivalent

Tools

MS Office applications

Amazon Web Services (AWS) tools

Job description

3 days ago Be among the first 25 applicants

United States

Pay is $12/hour. We use national and industry-specific survey data toassist in determining compensation. Additionally, we consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles will have variable pay.

United States

Pay is $12/hour. We use national and industry-specific survey data toassist in determining compensation. Additionally, we consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles will have variable pay.

The Opportunity:

Position Responsibilities

• Answering customer inquiries via phone, chat, and other electronic methods
• Responding to customer requests for product information and assistance
• Assisting customers with complaints and billing inquiries
• Resolving customer service issues in a timely and professional manner
• Utilizing computer technology to handle a high volume of calls
• Working closely with team leads, supervisors and contact center managers to ensure customer satisfaction
• Adhering to call script and call center policies
• Compiling reports
• Managing customer interactions using provided Amazon Web Services (AWS) tools
  
  

The Candidate

Required skills/qualifications:

• High School diploma or equivalent combination of education and experience
• Must be at least 18 years old
• A stable history of employment
• Willing to accept a temporary assignment
• Must be able to work full time, 40 hours a week
• Must have a quiet, distraction-free work environment without any conflicting responsibilities during scheduled work shift
• Experience using internet-based browsers such as Chrome, Firefox, Safari
• Ability to accurately type at least 25 wpm
• Excellent oral and written communication skills
• Proficiency in MS Office computer applications, including Word and Excel
• Full professional proficiency in written and spoken English (equivalent to CEF C1 level or above)
• Must reside within an approved state*
• Must be able to work from home with the following internet requirements: High-speed Internet Connection (Cable, Fiber, DSL)
• Mobile Broadband is not supported (including satellite, wireless/cellular hotspot service, and point to point internet service)
• 40 Mbps Download
• 20 Mbps Upload
• 100ms Ping or less
• Jitter: 40 MS or less
• Wi-Fi Connection is permitted
• The employee will be responsible for maintaining the required service and stability. A wired connection from the modem/router to the device will be required if service instability exists, no splits/gaps or usage of Wi-Fi bridges
  
  

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employmentwithout regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Community Options, Inc. by 2x

Get notified about new Customer Service Advisor jobs in Ohio, United States.

Customer Service Representative - Plato's Closet Sylvania

Cincinnati, OH $45,000.00-$55,000.00 4 days ago

Cincinnati, OH $45,000.00-$60,000.00 2 days ago

CUSTOMER SERVICE CONTACT CENTER REPRESENTATIVES

Call Center Customer Service Representative

Milford, OH $33,000.00-$36,000.00 4 days ago

Reynoldsburg, OH $45,000.00-$55,000.00 2 weeks ago

Wadsworth, OH $43,680.00-$49,920.00 1 week ago

Customer Service Representative - Cardmember Services

Dividend - Call Center Customer Service Agent

Cleveland, OH $52,000.00-$63,000.00 4 days ago

Bedford Heights, OH $15.00-$17.00 9 months ago

Customer Service Representative (Remote)

Ohio, United States $15.00-$18.00 1 day ago

Customer Service Representative - State Farm Agent Team Member

Canal Winchester, OH $40,000.00-$50,000.00 7 months ago

Columbus, Ohio Metropolitan Area 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.