Lending & Servicing Specialist (Consumer Finance Customer Service)

Republic Finance, LLC; Charlotte (NC); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Health, Dental, & Vision Insurance

15 days PTO + personal holiday

401k + employer match

Life Insurance & Long Term Disability

Employee Assistance Program

Job summary

Republic Finance, LLC is seeking a Lending and Servicing Specialist for our Charlotte, NC call center. You will handle outbound and inbound calls, originate consumer loans, and build strong customer relationships. Training supports effective loan processing and customer care.

The role requires strong communication, organization, and teamwork, with a base pay of $16.50–$17.50/hour plus a capped monthly bonus up to $2,500 and flexible shifts in a full-time onsite position.

Qualifications

• Excellent verbal and written communication skills.
• Customer service oriented with ability to multitask.
• Strong problem solving and consultative skills.
• Experience in sales or call center environments is helpful but not required.

Responsibilities

• Provide quality customer service by responding to loan leads and inquiries in a call center setting.
• Originate loan applications and develop loan proposals for new and existing borrowers.
• Assist borrowers by explaining the loan process and answering questions.
• Identify sales opportunities to originate new business and cross-sell where appropriate.
• Read and analyze credit reports to determine loan approval and maintain performance goals.
• Build relationships with branch partners while adhering to policies and laws.

Skills

Verbal communication

Written communication

Customer service

Time management

Sales experience

Education

High school diploma or equivalent

Job description

Overview & Responsibilities

In business for more than 70 years, Republic Finance is proud to be a trusted lender in over 300 communities across the United States! We specialize in providing flexible lending solutions and incomparable customer service. Driven by our shared mission to pursue excellence for our team, our customers, and our performance, we are continuously improving our customer offerings in tandem with opening more branches in new states each year. We also regularly promote from within and enjoy giving back to the communities we serve. In a nutshell, our company culture is about helping customers, investing in our employee's future, and ensuring that our performance makes an impact on our community!

We are seeking Lending and Servicing Specialists to join our growing Call Center team! This is a great opportunity for someone who has worked in retail or the hospitality industry and would prefer an office job! As a Lending and Servicing Specialist, you will be the initial point of contact for potential customers regarding loan options. On the job training will prepare you for your primary responsibilities of making outbound calls and handling inbound calls from customers and potential customers, originating consumer loans, and developing strong customer relationships while ensuring a positive customer experience. The Lending and Servicing Specialist will provide quality customer service by demonstrating and understanding customer needs and by providing timely responses. Our team members must work well in a team setting and have the skills for problem solving, consulting, multitasking and show value in the service we provide our customers! This position is full-time onsite at our Call Center in Charlotte, NC.

Starting base pay for a Lending and Servicing Specialist is $16.50-$17.50 DOE, overtime compensation, plus an opportunity to earn a capped monthly bonus up to $2,500! Our call center hours of operation are 8am-9pm M-F and Sat 9am-1pm. Specialists need to have flexibility to work different shifts as requested, 8-5 and/or 9-6 along with rotating Saturdays from 9-1.

Job Responsibilities

• Strong Customer Service approach, with a passion for partnership and being an advocate
• Receive and respond to loan leads from internal and external sources in a call center environment
• Originate loan applications and develop and present loan proposals and offers for new and existing borrowers
• Assist new and existing borrowers by explaining our loan process and answering customer questions
• Actively identify sales opportunities to originate new business by actively listening and evaluating customer needs
• Read and analyze credit reports to determine loan approval
• Consistently meet or exceed loan application, loans booked and net new cash goals
• Develop professional relationships with our Branch partners
• Align with all policies, procedures and relevant federal/state laws and regulations including Fair Debt Collections Practices Act, Telephone Consumer Protections Act, Privacy Act and Federal Information Security Management Act
• Maintain a professional demeanor and work environment

Requirements

• 1-3 years sales experience and/or call center experience is helpful but not required
• High school diploma or equivalent
• Financial services industry experience is helpful but not required
• Excellent verbal and written communication skills.
• Must be organized with effective time management skills
• Customer service oriented
• Must meet our acceptable standards for credit history, criminal background history and pass a pre-employment drug screen

Benefits

• Health, Dental, & Vision Insurance
• 15 days of Paid Time Off (PTO) to start + 1 additional personal holiday
• 401k + employer match
• Company provided Life Insurance & Long Term Disability
• Employee Assistance Program - Confidential mental health support
• Employee of the Month Program
• Philanthropic support for charities such as Juvenile Diabetes Research Foundation and the American Cancer Society
• Regular drawings for Sports tickets
• Professional offices with a friendly team environment

Republic Finance, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, religion, national origin, age disability or veteran status in employment opportunities and benefits. Republic Finance, LLC maintains a Drug-Free Workplace.