Customer Support Specialist

Zenvy Financial; Garden City (ID); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health coverage

Paid time off

Job summary

Zenvy Financial in Idaho is hiring a customer service specialist to help borrowers before, during, and after their application. You will be the first point of contact and must stay calm, clear, and genuinely helpful under pressure as you guide customers through the process.

Responsibilities include answering questions by phone, email, or chat; troubleshooting account or application issues; escalating complex cases; and keeping accurate records of interactions.

Qualifications

• Experience in customer service, ideally in financial services or a related field.
• Strong written and verbal communication skills.
• Patience and empathy when working with borrowers who may be stressed or confused.
• Comfort multitasking across phone, email, and chat support.
• Health coverage and standard paid time off.
• Room to grow into team lead or specialist support roles.

Responsibilities

• Respond to borrower questions via phone, email, or chat
• Troubleshoot account or application issues as they come up
• Escalate complex cases to the right team when needed
• Keep accurate records of borrower interactions and resolutions
• Identify recurring issues and flag them to improve the process

Skills

Customer service

Communication

Job description

Help borrowers get answers quickly, before, during, and after their application. You'll often be the first point of contact when someone has a question or hits a snag, so we're looking for someone who stays calm, clear, and genuinely helpful under pressure.

What you'll do

• Respond to borrower questions via phone, email, or chat
• Troubleshoot account or application issues as they come up
• Escalate complex cases to the right team when needed
• Keep accurate records of borrower interactions and resolutions
• Identify recurring issues and flag them to improve the process

What you'll need

• Experience in customer service, ideally in financial services or a related field
• Strong written and verbal communication skills
• Patience and empathy when working with borrowers who may be stressed or confused
• Comfort multitasking across phone, email, and chat support
• Health coverage and standard paid time off
• Room to grow into team lead or specialist support roles