Customer Service & Solutions Specialist

Graybar Electric Company; Jacksonville (FL); Presencial; USD 25.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Dental benefits

Vision benefits

Prescription drug benefits

Life Insurance

Flexible Spending Accounts

Disability benefits

Profit Sharing

401(k) with company match

Paid Vacation & Sick Days

Paid Holidays

Paid Wellness Day

Community Time Off

Educational Reimbursement & Career Dev

Descripción de la vacante

Graybar Electric Company is seeking a Customer Service Representative to act as a key liaison with customers, entering orders, handling requests, and providing timely, courteous support. The role emphasizes delivering top-notch service and contributing to Graybar’s reputation for reliability.

Responsibilities include handling calls and correspondence, helping customers with product selection, and coordinating order-related tasks while opportunities to upsell Graybar goods and services are

Formación

• Strong communication and customer service skills are required.
• Ability to handle various customer situations with enthusiasm and tact.
• Retail or counter sales experience is a plus.

Responsabilidades

• Ensure every customer experience is top notch in quality.
• Handle calls and written correspondence in a professional, timely manner, with follow-up on issues.
• Take an active role in selling Graybar goods and services on inbound calls.
• Provide support on product selection and application.
• Coordinate service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims.

Conocimientos

Communication skills

Customer service

Tact

Educación

High School diploma

Associate's or Bachelor's degree preferred

Descripción del empleo

Graybar Electric Company is seeking a Customer Service Representative to act as a key liaison with customers, entering orders, handling requests, and providing timely, courteous support. The role emphasizes delivering top-notch service and contributing to Graybar’s reputation for reliability.

Responsibilities include handling calls and correspondence, helping customers with product selection, and coordinating order-related tasks while opportunities to upsell Graybar goods and services are