Customer Success & Sales Support Specialist

Graybar Electric Company; Cedar Rapids (IA); Presencial; USD 22.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Dental benefits

Vision benefits

Prescription drug benefits

Life Insurance

Flexible Spending Accounts

Disability benefits

Profit sharing

401(k) with company match

Paid vacation and sick days

Paid holidays

Paid wellness day

Community time off

Descripción de la vacante

Graybar Electric Company is seeking a Customer Service Representative to act as a key contact for customers, processing orders and handling inquiries with timely, professional, and courteous service.

You will engage with customers regularly, assist with product selection, and coordinate requests such as order entry, pricing, expediting, billing, and claims. The role emphasizes strong communication and a customer-first approach within a fast-paced environment.

Formación

• Excellent communication and interpersonal skills.
• Ability to handle a variety of customer situations with enthusiasm and tact.
• Retail or counter sales experience preferred.
• High School education required; two- or four-year degree preferred.

Responsabilidades

• Ensure every customer experience is top notch in quality.
• Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues.
• Take an active role in selling Graybar goods and services on inbound calls.
• Provide support on product selection and application.
• Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims.

Conocimientos

Strong communication

Handling diverse customer situations

Retail or counter sales experience

Educación

High School education

Two- or four-year degree preferred

Descripción del empleo

Graybar Electric Company is seeking a Customer Service Representative to act as a key contact for customers, processing orders and handling inquiries with timely, professional, and courteous service.

You will engage with customers regularly, assist with product selection, and coordinate requests such as order entry, pricing, expediting, billing, and claims. The role emphasizes strong communication and a customer-first approach within a fast-paced environment.