Customer Service & Solutions Specialist

CBBC OpCo, LLC; Eloise (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Quirch Foods is seeking a customer service representative to open and maintain customer accounts, resolve product issues, and support sales opportunities. You will handle a high volume of calls, gather customer information, and ensure accurate record keeping with CRM tools.

In this role, you will build relationships, meet service targets, and work with teams to provide timely, helpful solutions while maintaining professionalism and attention to detail.

Qualifications

• Must be at least 18 years old.
• Proven customer support experience.
• Negotiation, Market Knowledge, and Ability to Work Under Pressure.
• Excellent communication, presentation skills, and active listening.
• Phone Skills, Listening Skills, Resolving Conflict.
• Patience, Positive Attitude, Attention to Detail, People Oriented.
• Strong phone contact handling skills.
• Familiar with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multitask, prioritize and manage time effectively.
• Computer skills of Microsoft Office, Spreadsheets, Email communication.
• High school diploma or equivalent; college degree preferred.

Responsibilities

• Open and maintain customer accounts by recording account information.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintain financial accounts by processing customer adjustments.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Prepare product or service reports by collecting and analyzing customer information.
• Contribute to team effort by accomplishing related results as needed.
• Manage large amounts of incoming calls.
• Generate sales leads.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/team sales targets and call handling quotas.
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Other duties as assigned.

Skills

Customer service

Negotiation

Communication

Active listening

Phone skills

CRM systems

Multitasking

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office

Job description

Quirch Foods is seeking a customer service representative to open and maintain customer accounts, resolve product issues, and support sales opportunities. You will handle a high volume of calls, gather customer information, and ensure accurate record keeping with CRM tools.

In this role, you will build relationships, meet service targets, and work with teams to provide timely, helpful solutions while maintaining professionalism and attention to detail.