Customer Service Representative

CBBC OpCo, LLC; Winter Haven (FL); On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Prescription Drug Plan

Disability Plan

Life insurance

401K savings Plan

Paid Holidays

Personal Time off

Employee Discounts

Job summary

Quirch Foods seeks an energetic Customer Service Representative to support and service customers across our distribution network. You will open and maintain accounts, identify needs, and drive satisfaction through effective communication and problem resolution.

As a key member of a large beverage and food distribution company, you will handle inquiries, manage calls, and assist with sales leads while supporting teams across multiple facilities in the U.S.

Qualifications

• Customer service experience and strong communication skills are essential.
• Ability to manage multiple tasks, prioritize, and stay organized.
• Proven ability to resolve issues with customers and provide positive solutions.

Responsibilities

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Other duties as assigned.

Skills

Customer service skills

Customer support experience

Communication

Phone skills

Active listening

Patience

Multitasking

CRM familiarity

Attention to detail

Education

High school diploma or equivalent

College degree preferred

Tools

CRM systems

Microsoft Office

Spreadsheets

Email communication

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Essential Duties and Responsibilities

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Other duties as assigned.

Qualifications and Requirements

• Must be at least 18 years of age.
• Customer Service Skills
• Proven customer support experience
• Negotiation, Market Knowledge, and Ability to Work Under Pressure
• Excellent communication, presentation skills, and active listening.
• Phone Skills, Listening Skills, Resolving Conflict
• Patience, Positive Attitude, Attention to Detail, People Oriented
• Strong phone contact handling skills
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multitask, prioritize and manage time effectively.
• Computer skills of Microsoft Office, Spreadsheets, Email communication.
• High school diploma or equivalent; college degree preferred.

Benefits you will enjoy

• Comprehensive benefits package that includes:
• Medical
• Dental
• Prescription Drug Plan
• Disability Plan
• Life insurance Plan
• 401K savings Plan
• Paid Holidays
• Personal Time off
• Employee Discounts

Quirch Foods is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. All applicants must be eligible to work in the United States.

We are Quirch Foods. Our Passion is your Joy. We are one of the largest distributors of food products in the U.S., Latin America, and the Caribbean, with a customer list that includes independent and chain supermarkets, foodservice distributors, processors and manufacturers, cruise lines, and restaurants. With 55 years of solid history and experience, today we operate a fleet of just under 500 refrigerated trucks and over 2.3 million square feet of combined distribution space through 22 facilities in Florida, Georgia, North Carolina, Tennessee, Alabama, Louisiana, Illinois, Texas, Washington, Oregon, and Puerto Rico. Quirch Foods owns a portfolio of proprietary food brands and offers domestic and international logistics, cold chain services, marketing support, as well as advanced technological solutions to provide unmatched service to its customers. Our culture is one of Win/Win, not just for our customers but also for every team member. We take pride in our diverse workforce, and each team member takes part in the company’s continuous growth.